> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Reach out to Dripos Support if you need further assistance

# Patrons

<AccordionGroup>
  <Accordion title="How do I manually adjust a patron's loyalty points?">
    You can adjust loyalty points from both the Dashboard and the POS.

    **From the Dashboard:**

    1. Go to Marketing → Patrons.
    2. Search for the patron by name, phone number, or email.
    3. Click View on their profile.
    4. Click Edit.
    5. Enter a positive number (e.g., 20) to add points, or a negative number (e.g., -10) to remove points.
    6. Click Save.

    **From the POS:**

    1. Press the tribar (☰) → Patrons.
    2. Search for the patron.
    3. Tap Edit Patron Info.
    4. Change the total points amount directly.
    5. Tap Save.
  </Accordion>
</AccordionGroup>

# Text Campaigns

<AccordionGroup>
  <Accordion title="Can we import an existing contact list for text marketing?">
    No, we cannot import an existing contact list for texting marketing.

    **For compliance reasons:**

    * We cannot import a contact list from another platform directly.
    * We also cannot manually opt patrons into text messaging on your behalf.

    **You can:**

    1. Add patrons and their info in Marketing → Patrons → Add Patron.
    2. Patrons must still opt in to text messaging themselves through the proper flows before you can text them marketing content.
  </Accordion>

  <Accordion title="How do I set up a text marketing campaign?">
    **Once your text marketing number is approved:**

    1. Go to your Dashboard → Marketing → Communication → Campaigns to create and send campaigns.
    2. Your approved text marketing number will be visible there.

    **For compliance and consent:**

    * Patrons must opt in themselves through approved flows (e.g., your ordering site/app or in-store signup).
    * You must follow standard text marketing rules around: clear opt-in; easy opt-out (e.g., replying STOP); only sending messages to patrons who have given proper consent.

    A detailed overview of consent and best practices is [here](https://support.dripos.com/marketing/communications/guidelines).
  </Accordion>
</AccordionGroup>