> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Reach out to Dripos Support if you need further assistance

# Employees

<AccordionGroup>
  <Accordion title="How do I reinstate a terminated employee?">
    1. Go to the Web Dashboard → Team → My Team → Employees.
    2. Click the Inactive Employees tab.
    3. Find the employee and click their row.
    4. Click Actions → Reinstate Employee.
    5. Confirm and update any role or pay information as needed.
  </Accordion>

  <Accordion title="How do I get notified about time-off requests?">
    1. Go to the Web Dashboard → Team → My Team → Roles.
    2. Click View/Edit on the role you use (e.g. "Manager").
    3. Under Notifications, enable notifications for Time Off Requests.
    4. Save.

    Anyone with that role will receive alerts when employees submit time-off requests.
  </Accordion>

  <Accordion title="How are tips split for invoices and days when nobody is clocked in?">
    **Invoice tips:**

    * If your tips are split by Transaction, tips on invoices are not automatically split among employees.
    * Invoice tips are included in your payouts, and you can manually split them among employees, then add them to payroll by clicking + Tips in the Hours & Pay step when running payroll.
    * You can see invoice tips by: 1) Orders → Invoicing → Invoice List → View (scroll to see the breakdown), or 2) Dashboard → Reports → Invoicing (filter by date and view the Tips column).

    **Days when nobody is clocked in:**

    * Tips are always included in your daily payouts, even if you plan to distribute them later.
    * If no tips need to be distributed via payroll, the money simply stays in your bank account.
  </Accordion>

  <Accordion title="How is overtime calculated (FLSA)?">
    Dripos follows federal Fair Labor Standards Act (FLSA) guidelines for overtime when the “Calculate Overtime with Dripos” setting is enabled.

    **How overtime is calculated:**

    1. Overtime threshold

    * For employees covered by FLSA, overtime is calculated on all hours worked over 40 in a workweek.

    2. Overtime rate

    * Any hours over 40 in a workweek are paid at 1.5x the employee’s regular hourly rate (“time and a half”).

    3. How this works in Dripos

    * When Calculate Overtime with Dripos is turned on in your Dashboard → Settings → Time Cards , Dripos:
      ▪ Tracks total hours worked per employee each workweek.
      ▪ Automatically applies the 1.5x overtime rate to all hours over 40.
      ▪ Sends those overtime hours and rates directly into Dripos Payroll for you.

    4. Who is typically covered by FLSA? In general, most hourly coffee shop employees are covered if:

    * Your business has \$500,000 or more in annual gross revenue , or
    * Your business or employees engage in interstate commerce (for example, processing credit card transactions, making out-of-state calls, or shipping goods).
    * If you’re unsure how overtime laws apply to your specific business or state, we recommend confirming with your accountant or legal advisor.
    * Dripos will then automatically calculate overtime based on the settings you enable in your account.
  </Accordion>
</AccordionGroup>

# Operations

<AccordionGroup>
  <Accordion title="Why are my checklists immediately moving to 'History'? How do checklist durations work?">
    If checklists are going straight to History, they likely have no duration set.

    **To keep a checklist active for a set time:**

    1. On the Dashboard, go to Team → Checklists.
    2. Click View on the checklist.
    3. Click Edit Information.
    4. Set a Duration using minutes, hours, and/or days. This controls how long the checklist stays Active before moving to History.
    5. Save your changes.

    For multi-day or weekly checklists, set the duration to more than 24 hours so they remain active across days.
  </Accordion>
</AccordionGroup>

# Permissions

<AccordionGroup>
  <Accordion title="How do I require a PIN for discounts or POS settings access?">
    **Require PIN for discounts:**

    1. Go to Dashboard Settings → Employee Management.
    2. Toggle Require PIN for Discounts on POS to Yes.
    3. Go to Team → My Team → Roles → Permissions.
    4. Ensure only the appropriate roles have PINs enabled: Team → Team Full or Team → Apply Discounts.

    **Require PIN for POS Settings:**

    1. Go to Dashboard Settings → Employee Management.
    2. Toggle Require PIN for Settings on POS to Yes.
    3. In Roles → Permissions, ensure only trusted roles have: Team → Team Full or Team → Settings Page.
  </Accordion>

  <Accordion title="How do I add an accountant or bookkeeper with restricted permissions?">
    1. Go to the Web Dashboard → Team → My Team → Roles.
    2. Click Create Role (e.g. "Accountant").
    3. Under Permissions, enable only what they need (commonly: Reports; Finance → Payouts; disable access to menu, team management, marketing, etc.).
    4. Save the Role.
    5. Go to Team → My Team → Employees and Add Employee.
    6. Assign the new Accountant role to the employee and send them an invite to the Dashboard.
  </Accordion>
</AccordionGroup>