The Onboarding Process

Welcome to Dripos

The Power of Dripos

All of us at Dripos are incredibly grateful you are trusting us to power your business. Years ago when we first starting asking Coffee owners & operators what their dream platform was, we were told two things.

1. No one was building a tool specifically for the Coffee Industry.
2. So many shops were using upwards of 5-10 pieces of software to run their business.

Since then, we've made it our sole mission to build an all-in-one platform that has features for anything you could possibly need, all tailored to your workflows for running a Coffee Shop. We are excited to get these tools into your hands and onboard you onto Dripos!

Onboarding Schedule

Every single business onboarding onto Dripos works with a dedicated onboading specialist based in our New York office. This hands on approach ensures the smoothest transition for you and your team. Once you've worked with our growth team to sign up, your onboading specialist will then schedule out three different Zoom meetings for onboarding.

1. Kickoff Meeting - On this Zoom, we'll talk through the high level onboarding process described here to make sure you are aware of all the steps. We'll then run through a questionaire on our end to detail out your target launch date, hardware requirements, and more. After this meeting, we'll have an understanding of all the different tasks you need to do before launching.
2. General Check-in and Payroll - This second zoom call is used for a chance to talk through any big questions that have arisen as you complete more of the onboarding steps as well as education on important features. If you are setting payroll up on Dripos, we'll also dive into more of the specifics on this call to figure out your pay period, tipping processess, and more.
3. Hardware Connection and Test Orders - This third and final zoom call is scheduled for a time that you can be in the shop with your Dripos hardware. We'll run through final connections together, troubleshoot any setup tasks, and then run test transactions to ensure orders are flowing properly.

Throughout the whole onboarding process, your onboading specialist will also be available at any time via email/text to answer questions on the fly! Our aim is to give you as much confidence as possible going into day one launching Dripos.

Post Launch Experience

On our last zoom call prior to launching, we'll schedule one more check-in 1-2 weeks after your launch day. This meeting is great for running through any final questions after your first week or so on Dripos. Once you are live, this is also where our 24/7 support comes into play. Your onboading specialist will get this info to you before launching!

We also offer the opportunity for optional product feedback meetings with the Dripos Product Team and your onboading specialist. Almost every single feature you currently see inside of Dripos has been a result of similar meetings and we always do our best to listen and continue building the absolute best product in the world for any Coffee Business. If this is something you'd like to schedule, let your onboading specialist know!

Who to Contact

During the onboarding process, it's important to direct all of your questions to the onboading specialist you are working with. Our support team will direct you back to them if you reach out prior to launching.

As soon as you have Dripos up and running in your shop, that is when our 24/7 support becomes accessible. Our team can be reached via call, text, or email!