> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve Filing Blockers

> Clear the issues holding up a payroll tax filing 🔓

A **blocker** is a reason a payroll tax filing cannot be submitted to an agency. When a filing has one or more blockers, its status is **Blocked** and it appears under **Needs attention** on your [Tax Filings](https://dashboard.dripos.com/payroll/tax-filings) page.

<Danger>
  Blocked filings are **not** submitted, even after their due date passes. Agencies charge penalties and interest for late filings, so resolve blockers as soon as you see them.
</Danger>

## How Blockers Work

Open a blocked filing to see one card per blocker. Each card includes:

* ***Description***: What the agency or our payroll partner reported
* ***What to do***: The steps you need to take
* ***Affected employee***: The employee tied to the blocker, when applicable
* ***Agency note***: Any additional detail sent back by the agency

Blockers fall into three groups.

<CardGroup cols={3}>
  <Card title="You resolve it" icon="wrench">
    Fix the underlying issue, then click **Mark as resolved** so the filing is re-attempted.
  </Card>

  <Card title="It clears on its own" icon="rotate">
    No action is needed on the filing itself. The blocker clears on the next sync once the underlying issue is resolved.
  </Card>

  <Card title="Our payroll team resolves it" icon="headset">
    Click **Send Payroll Team Filing Information** and the Dripos payroll team will take it from there.
  </Card>
</CardGroup>

***

## Resolve a Blocker

<Steps>
  <Step title="Open the Blocked Filing">
    Navigate to [**Finance** > **Payroll** > **Tax Filings**](https://dashboard.dripos.com/payroll/tax-filings) and click **View** next to a filing with a red **Blocked** status.
  </Step>

  <Step title="Read the Blocker Card">
    Review the **Description** and **What to do** sections on each blocker listed.
  </Step>

  <Step title="Fix the Underlying Issue">
    Use the button on the card to make the fix. Buttons such as **Update Tax ID**, **Update tax rate**, **Review Tax IDs**, **Update experience factor**, and **Add account number** open your **Payroll Tax Setup** settings in a pop-up window so you can correct the information without leaving the page.

    Some fixes happen outside of Dripos, such as granting Third-Party Administrator access in an agency's own portal.
  </Step>

  <Step title="Mark as Resolved">
    Once the issue is fixed, click **Mark as resolved**. This tells our payroll partner to re-attempt the filing.
  </Step>
</Steps>

<Warning>
  Only click **Mark as resolved** after the underlying issue is actually fixed. A blocker can only be cleared **twice** on the same filing. After that, the filing has to be handled by the Dripos payroll team.
</Warning>

<Tip>
  Resolving one blocker sometimes clears others at the same time, and occasionally surfaces a new one that was hidden behind the first. Refresh the filing after marking a blocker resolved to see the current state.
</Tip>

***

## Blockers You Can Resolve

<AccordionGroup>
  <Accordion title="Invalid Tax ID">
    *The agency does not recognize the tax ID on file as valid.*

    Update your tax ID in **Payroll Tax & Authorization** settings using **Update Tax ID**, then click **Mark as resolved** to re-attempt filing.
  </Accordion>

  <Accordion title="Invalid Tax Rate">
    *The tax rate on file does not match the value with the agency.*

    Review the tax rates in **Payroll Tax & Authorization** settings, then click **Mark as resolved**.
  </Accordion>

  <Accordion title="FEIN / Tax ID Mismatch">
    *The FEIN provided does not match the FEIN associated with the State EIN.*

    Review both the FEIN and the State EIN in **Payroll Tax & Authorization** settings, then click **Mark as resolved**.
  </Accordion>

  <Accordion title="Incorrect Experience Factor">
    *The Experience Factor provided is incorrect for this employer.*

    Find the correct Experience Factor in the agency portal, update your unemployment tax rate in **Payroll Tax & Authorization** settings, then click **Mark as resolved**.

    <Note>
      Your Experience Factor, also called your unemployment rate, is issued by your state each year. Keep an eye out for the rate notice the agency mails you.
    </Note>
  </Accordion>

  <Accordion title="Inactive Account">
    *Either an invalid Tax ID was provided or the agency closed the account.*

    Provide a valid Tax ID in **Payroll Tax & Authorization** settings, or reactivate your account with the agency, then click **Mark as resolved**.
  </Accordion>

  <Accordion title="Incorrect Account Setup">
    *Invalid Tax ID or incomplete agency registration.*

    Review your tax ID and your registration with the agency, then click **Mark as resolved**.
  </Accordion>

  <Accordion title="Invalid SSN">
    *An employee's SSN on file is not accepted by the agency.*

    The affected employee needs to correct their SSN in their own account. It cannot be changed on their behalf. Ask the employee to update it in their [Employee Hub](https://dashboard.dripos.com/hub), then click **Mark as resolved**.
  </Accordion>

  <Accordion title="Not Liable">
    *The agency indicated that the company is not liable for this filing.*

    Confirm with the agency that your company is not liable for this filing, then click **Mark as resolved**.
  </Accordion>

  <Accordion title="Missing Prior Quarter">
    *A prior quarter was not filed and the agency prevents filing future periods.*

    The prior quarter has to be filed first. Our payroll team can file it, or your previous provider can if they held that period. Use **Send Payroll Team Filing Information** to get started. Once the prior quarter is filed, click **Mark as resolved** on this filing.
  </Accordion>
</AccordionGroup>

### Authorization Blockers

Agencies require Dripos' payroll partner to be authorized to file on your behalf. These blockers mean that authorization is missing, expired, or set to the wrong access level. Each one is fixed in the agency's own portal, or by calling the agency directly, and then cleared with **Mark as resolved**.

<AccordionGroup>
  <Accordion title="Power of Attorney Failure">
    *Power of attorney is not on file with the agency.*

    Get the power of attorney (POA) on file with the agency.
  </Accordion>

  <Accordion title="TPA Failure">
    *Third-Party Administrator is not granted with the agency.*

    Grant Third-Party Administrator access with the agency.
  </Accordion>

  <Accordion title="TPA Inactive">
    *Third-Party Administrator access doesn't cover the filing period required.*

    Extend Third-Party Administrator access to cover the required filing period.
  </Accordion>

  <Accordion title="TPA Incorrect Access">
    *Third-Party Administrator access is on file, but the current access level does not permit filing.*

    Raise the Third-Party Administrator access level to one that permits filing.
  </Accordion>

  <Accordion title="TPA Linked to Other Provider">
    *Third-Party Administrator access is on file with another provider.*

    Reassign Third-Party Administrator access away from your previous payroll provider.
  </Accordion>

  <Accordion title="TPA Needed for Refile">
    *Third-Party Administrator access is needed for this individual filing but not for other filings.*

    Provide Third-Party Administrator access through the agency portal or by contacting the agency.
  </Accordion>
</AccordionGroup>

<Tip>
  Authorization blockers are common in the first few quarters after switching to Dripos Payroll. If you are unsure what an agency is asking for, send us the filing information and our payroll team will walk you through it.
</Tip>

***

## Blockers That Clear Automatically

These blockers resolve themselves once the underlying issue is fixed. You do not need to mark them resolved.

<AccordionGroup>
  <Accordion title="Applied for Tax ID">
    *Company has not registered for an account number with the agency.*

    Provide the account number in **Payroll Tax & Authorization** settings once the agency issues it. If the blocker does not clear, reach out to our payroll support team.
  </Accordion>

  <Accordion title="Missing Tax Funds">
    *Required tax funding has not yet been confirmed for the filing.*

    Resolve the failed funding so the tax funds are confirmed. The blocker clears once funding lands.

    <Warning>
      Failed fundings also carry a **\$150 penalty fee** and can put your payroll account in bad standing. Learn more [here](/finance/payroll/payroll-run#funding-requirements).
    </Warning>
  </Accordion>

  <Accordion title="Collection Failed">
    *Tax funds collection failed (e.g. due to NSF) for a filing where the agency requires full payment at the time of filing.*

    Resolve the failed funding to ensure full payment at the time of filing. The blocker clears once funding is confirmed.
  </Accordion>

  <Accordion title="Company Bad Standing">
    *The company has an unresolved failed debit or existing unresolved issue.*

    Resolve the failed debit or unresolved issue so your company returns to good standing. Contact [payroll@dripos.com](mailto:payroll@dripos.com) for help funding a failed payroll.
  </Accordion>
</AccordionGroup>

***

## Blockers Our Payroll Team Resolves

These blockers cannot be cleared from your Dashboard. Click **Send Payroll Team Filing Information** on the blocker card and our team will handle it with the agency.

<AccordionGroup>
  <Accordion title="Already Filed">
    *The agency reports this return has already been filed, typically by the prior payroll provider or the company itself.*

    If that is correct, no action is needed. If you believe it is incorrect, obtain the filing from your prior provider and send it to our payroll team.
  </Accordion>

  <Accordion title="Filed by Customer">
    *Filing was rejected by the agency because it was already filed.*
  </Accordion>

  <Accordion title="Customer Filing Required">
    *The filing requires remitting penalty and interest payments to complete the original filing.*

    Because penalty and interest amounts can change between the time funds are collected and the time they are remitted, it is best for you to file and pay this one directly with the agency. Send us the filing information and we will help you sort out the details.
  </Accordion>

  <Accordion title="Incorrect Risk Class Code">
    *The risk class code provided is an incorrect risk class code.*
  </Accordion>

  <Accordion title="Late Company Reactivation">
    *Company was reactivated after the filing month concluded.*
  </Accordion>

  <Accordion title="Missing Historical Data">
    *State requires filing to reflect each tax payment made.*

    Gather any payroll tax payments made outside of Dripos for this period and send them along with your request.
  </Accordion>
</AccordionGroup>

<Note>
  If you see a blocker that is not listed here, the card reads **Dripos does not have detailed guidance for this blocker yet.** Use the support button on the card and our payroll team will take a look.
</Note>

***

## Contact the Payroll Team

The **Contact Payroll Support** window sends the payroll team the filing, the blocker, and anything else you add. Use it whenever a blocker needs our help or you are unsure how to proceed.

<Steps>
  <Step title="Open the Request">
    On a blocked filing, click **Send Payroll Team Filing Information**.
  </Step>

  <Step title="Add a Message">
    Enter anything that will help us resolve the issue faster, such as what the agency told you or what you have already tried. The message is optional.
  </Step>

  <Step title="Attach Documents">
    Click **Choose files** to attach agency notices, rate letters, or filings from a prior provider.

    <Info>
      You can attach up to **5 files**, **10MB** each, up to **25MB** total.
    </Info>
  </Step>

  <Step title="Send">
    Click **Send request**. The payroll team is alerted immediately and will reach out to help resolve the filing.
  </Step>
</Steps>

Every request you send is recorded on the filing's **Timeline** as **Support Requested**, along with who sent it and how many files were attached, so your whole team can see that help is already on the way.

<Info>
  You can also reach the payroll team any time at [payroll@dripos.com](mailto:payroll@dripos.com).
</Info>