> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Stripe S700 Troubleshooting Guides

> Common troubleshooting steps for Stripe S700 readers

<Accordion title="Switch from WiFi Card Reader (Legacy) Mode to Advanced Reader Mode">
  Remove a card reader from Wi-Fi mode and repair it in Advanced Reader Mode.

  <Warning>
    Complete the following steps on each Point of Sale device that has a card reader paired to it in Wi-Fi Reader Mode. Advanced Reader mode cannot be set up if there are any card readers in WiFi reader mode.
  </Warning>

  <iframe frameborder="1" className="rounded-xl w-full aspect-video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen autoPlay muted loop src="https://www.loom.com/embed/4fbc01ea1a474818ab9258aa94fa0169?sid=f07c376b-225f-4753-b041-a49789546532" />

  <Steps>
    <Step>
      Navigate to **POS Settings** > **Card Readers**
    </Step>

    <Step>
      Remove the card reader in **Wi-Fi Reader Mode** by clicking the **X** next to the reader
    </Step>

    <Step>
      Navigate to **Tipping** within the Point of Sale settings and toggle **off** Reader Tipping

      Set **Tipping Mode** to **Before Payment** or **After Payment**

      <Frame>
        <img src="https://mintcdn.com/frostbytetechnologiesinc/YqwdzHDi4ywuzB6Y/images/SCR-20250326-qiiw.png?fit=max&auto=format&n=YqwdzHDi4ywuzB6Y&q=85&s=381ceaaa0c777e7ac05377857e9c07cf" width="2020" height="1442" data-path="images/SCR-20250326-qiiw.png" />
      </Frame>
    </Step>

    <Step>
      Navigate to **Advanced Settings** in settings > **Restart App**
    </Step>

    <Step>
      Navigate back to POS settings > **Card Readers**
    </Step>

    <Step>
      On the **card reader**, swipe from left to right on the screen > press **Device Settings** > enter pin **07139** > **Generate Pairing Code**

      <Frame>
        <img src="https://mintcdn.com/frostbytetechnologiesinc/YqwdzHDi4ywuzB6Y/images/SCR-20250326-qmqy.png?fit=max&auto=format&n=YqwdzHDi4ywuzB6Y&q=85&s=357c1197ffdeae4a3ea88206901d54e3" width="1632" height="1226" data-path="images/SCR-20250326-qmqy.png" />
      </Frame>
    </Step>

    <Step>
      Click **Add Reader** > enter pairing code > label reader > select **Host Device** of the iPad you are on > click **Save**

      <Frame>
        <img src="https://mintcdn.com/frostbytetechnologiesinc/IRnuz7U5Ad0cC1Pm/images/team/addreader.png?fit=max&auto=format&n=IRnuz7U5Ad0cC1Pm&q=85&s=03430db685e5894e17623a80662b198c" width="2026" height="1458" data-path="images/team/addreader.png" />
      </Frame>
    </Step>
  </Steps>
</Accordion>

<Accordion title="Re-pair an Existing Reader">
  <Warning>
    The **WiFi password** will need to be inputted during this process.
  </Warning>

  <Steps>
    <Step title="Select Reader to Re-pair">
      On the Point of Sale tablet

      * Press the **tribar** <Icon icon="bars" /> in the upper left screen corner
      * Press the **Settings** <Icon icon="gear" /> button
      * Scroll down to **Card Readers**
      * Click the **pencil icon** <Icon icon="pencil" iconType="solid" /> next to the card reader to repair
              <Frame>
                <img src="https://mintcdn.com/frostbytetechnologiesinc/YqwdzHDi4ywuzB6Y/images/Remove%20reader%20pencil.png?fit=max&auto=format&n=YqwdzHDi4ywuzB6Y&q=85&s=886e5e74108c18223279002f15a847ef" width="2160" height="1574" data-path="images/Remove reader pencil.png" />
              </Frame>
    </Step>

    <Step title="Remove Reader">
      <Frame>
        <img src="https://mintcdn.com/frostbytetechnologiesinc/58CqbDgq14lJFANX/images/delete%20reader.png?fit=max&auto=format&n=58CqbDgq14lJFANX&q=85&s=3473308419225060768e016a79ec7b9a" width="2108" height="1502" data-path="images/delete reader.png" />
      </Frame>
    </Step>

    <Step title="Factory Reset Card Reader">
      Hold down the power button and two volume buttons at the same time (that's all 3 buttons at once!)

      The screen will ask to Factory Reset, press **Yes**

      <Frame>
        <img src="https://mintcdn.com/frostbytetechnologiesinc/lA980-SrTShXzYYu/images/hardware/reader/reader-s700-0.webp?fit=max&auto=format&n=lA980-SrTShXzYYu&q=85&s=a41b027749703bce3a47eb902648fad3" width="1754" height="1241" data-path="images/hardware/reader/reader-s700-0.webp" />
      </Frame>
    </Step>

    <Step title="Re-pair Reader">
      Once the reader turns back on, the reader setup steps will begin. Follow [these steps](/hardware/reader/reader-s700) to repair a reader to the Point of Sale.

      <Warning>
        If the reader settings screen does not appear right away, swipe from left to right on the screen > press **Reader Settings** > PIN 07139

        If an error screen appears, press **Reader Settings** > PIN 07139.

        If an error screen continues to appear, hold down the power button for 10 seconds until the screen turns black and reboots.
      </Warning>
    </Step>
  </Steps>
</Accordion>
