> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Your Patron Account

> Review past orders and receipts, check your loyalty points, view your gift card balance, and manage your saved cards from the Dripos Order App or Order Website.

# Orders, Points & Gift Cards

Your Dripos account travels with your phone number, so your order history, loyalty points, gift cards, and saved cards are available wherever you order, whether that's in the **Order App** or on a shop's **Order Website**. This guide walks through how to manage each of them.

<Note>
  Your account is tied to your phone number. Logging in with the same phone number (or email) on either the Order App or the Order Website brings up the same order history, points, gift cards, and saved cards.
</Note>

## View Past Orders and Reorder

You can look back at any order you've placed, pull up its digital receipt, or reorder the whole thing in a couple of taps.

<Tabs>
  <Tab title="Order App">
    <Steps>
      <Step title="Open the Orders page">
        Open the Order App and tap **Orders**.
      </Step>

      <Step title="Open a previous order">
        Tap any previous order to see its order summary.
      </Step>

      <Step title="View your receipt">
        In the order summary, tap **View Receipt** to open your digital receipt.
      </Step>
    </Steps>

    <Note>
      **To reorder:** On the same **Orders** page, tap **Reorder** on any past order. All of the items from that order are added to your cart and you're taken straight to checkout.
    </Note>
  </Tab>

  <Tab title="Order Website">
    <Steps>
      <Step title="Open your account menu">
        On the shop's order website, click your name in the top-right corner.
      </Step>

      <Step title="Go to Past Orders">
        Select **Past Orders** to see your full order history.
      </Step>

      <Step title="View a digital receipt">
        Open any order to view its digital receipt, which you can print if you need a copy.
      </Step>
    </Steps>

    <Note>
      Reordering isn't available on the Order Website. To reorder a past order, use the **Reorder** button in the Order App.
    </Note>
  </Tab>
</Tabs>

## View Your Loyalty Points

You earn points automatically when the items in your order meet the shop's loyalty rules, as long as your phone number is attached to the order.

<Tabs>
  <Tab title="Order App">
    <Steps>
      <Step title="Open the shop's order page">
        In the Order App, select the shop you want to order from to open its order page.
      </Step>

      <Step title="See your current points">
        At the top of the shop's order page, you'll see your current points balance for that shop.
      </Step>

      <Step title="Check available rewards">
        To the right, tap the shop's **Rewards**. You'll see which rewards you're eligible for based on your points, ready to use at checkout.
      </Step>
    </Steps>

    <Note>
      You'll also see your points and any available rewards at checkout once you're signed in, where you can select a reward to apply it to your order.
    </Note>
  </Tab>

  <Tab title="Order Website">
    <Steps>
      <Step title="Open your account menu">
        On the shop's order website, click your name in the top-right corner, then select **My Account**.
      </Step>

      <Step title="Find the Loyalty section">
        In the **Loyalty** section, you'll see your current point balance and your lifetime points for that shop.
      </Step>

      <Step title="See how to earn and redeem">
        Below your balance, you'll see how to earn and redeem points for the shop whose order website you're on.
      </Step>
    </Steps>
  </Tab>
</Tabs>

## Check Your Gift Card Balance

Gift cards are tied to your account, so any gift card linked to your phone number is ready to view and use.

<Tabs>
  <Tab title="Order App">
    <Steps>
      <Step title="Open your account">
        Open the Order App and tap **Account**.
      </Step>

      <Step title="Tap Gift Cards">
        Select **Gift Cards** to see all of your gift cards, along with each card's balance. No order required.
      </Step>
    </Steps>

    <Note>
      You'll also see your linked gift cards **at checkout** when you're signed in, ready to apply to your order.
    </Note>
  </Tab>

  <Tab title="Order Website">
    <Steps>
      <Step title="Open your account menu">
        On the shop's order website, click your name in the top-right corner, then select **My Account**.
      </Step>

      <Step title="Scroll to Gift Cards">
        Scroll to the bottom of the page to the **Gift Cards** section to see your gift cards and their balances.
      </Step>
    </Steps>
  </Tab>
</Tabs>

### Check an Unlinked Gift Card (As a Guest)

If you're not logged in, or the gift card isn't tied to your phone number, you can still redeem it at checkout by entering the **PAN ID** (the number printed on the gift card). Its remaining balance will be applied to your order.

## Manage Saved Cards

You can view, add, and remove the payment methods saved to your account. Cards come in two types: **saved payment methods** (cards you entered directly) and **linked payment methods** (cards connected from another source).

<Tabs>
  <Tab title="Order App">
    <Steps>
      <Step title="Open your account">
        Open the Order App and tap **Account**.
      </Step>

      <Step title="Tap Payment">
        Select **Payment** to see your saved payment methods and linked payment methods.
      </Step>

      <Step title="Remove a card">
        Swipe right to left on the payment method you want to remove, then tap **Delete** (for a saved card) or **Unlink** (for a linked card).
      </Step>

      <Step title="Add a card">
        On the same page, tap **Add Payment Method** and enter your card details to save it to your account.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Order Website">
    <Steps>
      <Step title="Open your account menu">
        On the shop's order website, click your name in the top-right corner, then select **My Account**.
      </Step>

      <Step title="Scroll to your cards">
        Scroll to the bottom of the page to the **Saved Cards** and **Linked Cards** sections.
      </Step>

      <Step title="Delete or unlink a card">
        Use the option next to the card to **Delete** a saved card or **Unlink** a linked card, and you're all set.
      </Step>
    </Steps>

    <Note>
      On the Order Website, a new card can only be added at checkout, not from My Account.
    </Note>
  </Tab>
</Tabs>

<Warning>
  Removing a card only deletes it from your Dripos account for future orders. It does not cancel any order already placed with that card. If you were charged in error, contact the shop directly.
</Warning>

## Update Account Details

Where you edit a detail depends on the field: your **Birthday** can only be edited on the Order Website, your **Name** can only be edited on the Order App, and your **Email** can be updated in either place.

<Tabs>
  <Tab title="Order Website">
    <Steps>
      <Step title="Open your account menu">
        On the shop's order website, click your name in the top-right corner, then select **My Account**.
      </Step>

      <Step title="Click Edit">
        Click **Edit** at the top of the page.
      </Step>

      <Step title="Update your details">
        Edit the **Birthday** or **Email** attached to your account, then save.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Order App">
    <Steps>
      <Step title="Open Personal Info">
        Open the Order App, tap **Account**, then tap **Personal Info**.
      </Step>

      <Step title="Update your details">
        Update the **Name** or **Email** attached to your account, then save.
      </Step>
    </Steps>

    <Note>
      You can also request account deletion here, under **Account → Personal Info**. Account deletion can only be requested through the Order App, not the Order Website.
    </Note>
  </Tab>
</Tabs>

## Still need help?

If something doesn't look right, such as a missing gift card, points that didn't apply, or a card you can't remove, reach out to the shop you ordered from and they can help sort it out.