> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Review Agent Overview

> Collect customer feedback automatically and grow your Google reviews

Review Agent follows up with your recent customers on its own, sends the happy ones to your Google Business Profile, and routes everything else to you privately so you can fix it before it becomes a public review ⭐

<CardGroup cols={2}>
  <Card title="Set Up Review Agent" icon="square-1" href="/marketing/review-agent/review-agent-setup">
    Connect Google, map your locations, and turn requests on
  </Card>

  <Card title="Reviews & Results" icon="square-2" href="/marketing/review-agent/review-agent-reviews">
    Read your dashboard, reply to reviews, and troubleshoot
  </Card>
</CardGroup>

## How It Works

<Steps>
  <Step title="A Customer Becomes Eligible">
    After a recent visit, the customer enters the flow automatically. The same visit never triggers two requests.
  </Step>

  <Step title="The Request Goes Out">
    An email, a text message, or both, depending on the channels you enabled during setup. The message contains a link to your feedback form.
  </Step>

  <Step title="The Customer Rates Their Visit">
    The form carries your logo and accent color. The rating is stored as soon as they submit it, before anything else is asked.
  </Step>

  <Step title="The Rating Decides What Comes Next">
    A high rating goes straight to your Google review page. A lower rating gets a comment box asking what happened, with the Google review link beside it.

    <Note>
      The rating changes which action is emphasized, never whether the Google option appears. Every customer who submits the form reaches a screen containing it.
    </Note>
  </Step>

  <Step title="Results Land on Your Dashboard">
    Private feedback appears as soon as it is submitted. Google reviews sync once a day, so a new review can take up to a day to show up.
  </Step>
</Steps>

If a customer does not respond, Review Agent sends one reminder on a delay. Reminders stop as soon as the customer submits.

## Turning On Review Agent

<Steps>
  <Step title="Open the Review Agent Page">
    Navigate to the **Dashboard** > **Marketing** > **Review Agent**.

    <Note>
      The page is available to the owner and to employees with the **Admin**, **Marketing Full**, or **Marketing Campaigns** permission. Everyone else does not see Review Agent in the Marketing menu.
    </Note>
  </Step>

  <Step title="Click Get Started">
    The page shows what Review Agent does and what it costs before anything is charged.
  </Step>

  <Step title="Review the Terms and Sign">
    The agreement lists every store location that will be billed. Type your full name to sign on behalf of your company.

    <Warning>
      Signing commits every store location to a recurring charge, so it is limited to the owner and to employees with the **Admin** or **Marketing Full** permission. An employee with only **Marketing Campaigns** can read the terms but gets an insufficient permissions error on submit.
    </Warning>
  </Step>

  <Step title="Start Setup">
    Signing swaps the page over to Review Agent itself, where the setup wizard walks you through connecting Google and turning requests on.
  </Step>
</Steps>

## Pricing

Review Agent is **\$50 per month, per store location**. It is a recurring monthly fee with no minimum term, added as a separate line item on your existing Dripos subscription and billed on the same invoice.

<Info>
  To cancel, contact Dripos support. Cancelling removes the Review Agent line item only and does not affect the rest of your subscription.
</Info>


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