> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Navigating the Kitchen Display System

> Configure your KDS to match your shop's desired workflow

<AccordionGroup>
  <Accordion title="What is a Ticket Screen?">
    When an order is created, a ticket is created.

    Tickets can be managed and edited as they progress through the KDS

    ### Understanding a Ticket

    Tickets give a snapshot of an order so a team can communicate and deliver orders quickly and with ease.

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/42ocdBm5_Zir3Nl5/images/orders/ticket.png?fit=max&auto=format&n=42ocdBm5_Zir3Nl5&q=85&s=b5d8f4ed0fb4c534c557679bf17aac7a" width="1736" height="795" data-path="images/orders/ticket.png" />
    </Frame>

    <Tabs>
      <Tab title="1">
        **Order Number & Name**
      </Tab>

      <Tab title="2">
        **Order Menu Products**
      </Tab>

      <Tab title="3">
        **Payment Status (only appears for unpaid tickets)**
      </Tab>

      <Tab title="4">
        **Ticket Type**: For Here, To-go, Mobile
      </Tab>

      <Tab title="5">
        **Progression Arrow**: click to move ticket to the next stage in order process (In-Progress, Completed)
      </Tab>

      <Tab title="6">
        **Regression Arrow**: move ticket back to the previous stage (Not Started, In-Progress)
      </Tab>

      <Tab title="7">
        **Checkboxes**: mark each product as completed
      </Tab>

      <Tab title="8">
        **Ticket Toggle**: collapse a ticket i.e minimize the order items and checkboxes to fit more tickets on the screen
      </Tab>

      <Tab title="9">
        **Time Created**: appears for orders that are to be made ASAP
      </Tab>

      <Tab title="10">
        **Time Scheduled**: appears for Scheduled orders
      </Tab>
    </Tabs>

    ***

    ### Understanding the Ticket Screen

    Learn how tickets appear on the KDS and how to complete a ticket

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/lDb9jwLuXNS3vCaq/images/orders/kds3.png?fit=max&auto=format&n=lDb9jwLuXNS3vCaq&q=85&s=899e2ba8b625d211236ddac253703c3c" width="1771" height="1276" data-path="images/orders/kds3.png" />
    </Frame>

    <Tabs>
      <Tab title="1">
        **Tickets**: patron orders awaiting completion
      </Tab>

      <Tab title="2">
        **Scheduled Orders**: pull up this tab to see the shop's scheduled orders
        <Tip> Scheduled Orders will appear on the main KDS automatically when it is time to start prepping the order</Tip>
      </Tab>

      <Tab title="3">
        **Recently Completed**: pull up this tab to access tickets marked completed
      </Tab>

      <Tab title="4">
        **Quote Time**: edit the quote time for your online and delivery orders to be ready
      </Tab>

      <Tab title="5">
        **Received Tickets**: tickets will appear here first when created.
      </Tab>

      <Tab title="6">
        **In-Progress Tickets**: tickets will move here from *Received Tickets* using the progression arrows or checkboxes
      </Tab>

      <Tab title="7">
        **Complete All Button:** mark all tickets complete by hitting the complete all button
      </Tab>
    </Tabs>
  </Accordion>

  <Accordion title="Ticket Stages: Received, In-Progress, Completed">
    **Tickets have 3 stages:**

    <Icon icon="check" iconType="solid" /> Received

    <Icon icon="check" iconType="solid" /> In-Progress

    <Icon icon="check" iconType="solid" /> Completed

    **There are 3 ways to progress a ticket toward completion:**

    <Icon icon="square-check" iconType="solid" /> **Checkbox**

    Each item on a ticket has a checkbox

    Mark a checkbox to move to *In Progress*

    Mark all checkboxes to complete ticket

    <iframe frameborder="1" className="rounded-xl w-full aspect-video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen src="https://www.loom.com/embed/ce9894d6c0064579a0ae6dd0fb2ea53f?sid=513c1404-1da7-4d47-99aa-9b8e27e57518" />

    <Icon icon="arrow-right-long" iconType="solid" /> **Arrows**

    Progress the ticket to the next stage with the blue arrow

    Regress the arrow to the previous stage with the red arrow

    <iframe frameborder="1" className="rounded-xl w-full aspect-video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen src="https://www.loom.com/embed/862e42ea32774eb7a5a42ba302040cbd?sid=d65ca323-b2cd-4374-a0fd-ab313138b3c4" />

    <Icon icon="money-check-dollar" iconType="solid" /> **Transaction Status**

    Status can be progressed from the order's Transaction page

    <Note>Cannot progress backwards using this method, only forwards</Note>

    <iframe frameborder="1" className="rounded-xl w-full aspect-video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen src="https://www.loom.com/embed/e5bd9f8932e54a16a1b94f66628aa736?sid=650a22a1-3d65-4f78-8710-b6649bda0f21" />
  </Accordion>

  <Accordion title="View Recently Completed Tickets">
    View Recently Completed Orders and send them back to the KDS if necessary.

    <iframe frameborder="1" className="rounded-xl w-full aspect-video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen src="https://www.loom.com/embed/57d906ffda6b479197b7870a6530e526?sid=371e5ce9-5587-47b3-9786-0c4cc1a9a2c0" />
  </Accordion>

  <Accordion title="View Scheduled Orders">
    Scheduled Orders will automatically appear on the Ticket screen at just the right time.

    They appear based on when the order is set to be picked up minus how long it takes to prepare. That way, the staff knows exactly when to start prepping the order so it is always fresh and right on time!

    <Icon icon="calendar-days" iconType="solid" /> Scheduled orders will display their pickup/delivery time beside the ticket Name

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/tyTkA1Oqpp07KNXm/images/orders/scheduleorder.png?fit=max&auto=format&n=tyTkA1Oqpp07KNXm&q=85&s=fe381122e95a21440456d6f5155d4516" width="2016" height="1518" data-path="images/orders/scheduleorder.png" />
    </Frame>

    A Scheduled Order can also manually be sent to the Ticket screen at any time:

    <iframe frameborder="1" className="rounded-xl w-full aspect-video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen src="https://www.loom.com/embed/57d906ffda6b479197b7870a6530e526?sid=6cfecf3d-210a-4ec2-8388-3a32be8eff98" />
  </Accordion>

  <Accordion title="Order Estimate Time">
    Edit quote times provided to customers for pickup and delivery orders.

    *Example: If the pickup estimate time is 15 minutes, if a customer places a mobile order at 3:45PM for ASAP pickup, the soonest their order will be ready is 4:00PM.*

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/wCUzhnN5fuj5BySZ/images/orders/pickup.png?fit=max&auto=format&n=wCUzhnN5fuj5BySZ&q=85&s=e17de1edb2bc22b1969eed2a94bd932c" width="2026" height="1526" data-path="images/orders/pickup.png" />
    </Frame>
  </Accordion>

  <Accordion title="Mark All Tickets Complete">
    To clear the KDS at once, mark all tickets on the screen as complete.

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/1Z0OJcXF-diU_CPF/images/orders/complete.png?fit=max&auto=format&n=1Z0OJcXF-diU_CPF&q=85&s=6291338e2f21edd632e3b9ab1057f13a" width="2106" height="1584" data-path="images/orders/complete.png" />
    </Frame>
  </Accordion>
</AccordionGroup>