> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket Types

> Learn how ticket types are created and used for ordering

## Overview

<Tip>Ticket types help to determine how to prepare an order. Ticket types may also be referred to as Order Types when navigating on the Point of Sale.</Tip>

Four ticket types will automatically be set up in your Dripos system:

<CardGroup>
  <Card title="For Here" icon="plate-utensils" />

  <Card title="To-go" icon="cart-shopping-fast" />

  <Card title="Mobile" icon="mobile-screen">
    Learn more about Mobile ordering [here](orders/mobile/mobile-overview)
  </Card>

  <Card title="Delivery" icon="car">
    If applicable
  </Card>
</CardGroup>

<Frame caption="View ticket types on the Dashboard under Sales > Ticket Types.">
  <img src="https://mintcdn.com/frostbytetechnologiesinc/HrzBvcr2ZemoYKGF/images/orders/SCR-20250515-mcfn.png?fit=max&auto=format&n=HrzBvcr2ZemoYKGF&q=85&s=6d9b667fea73bdbae62a66af4a93eaf0" width="1896" height="669" data-path="images/orders/SCR-20250515-mcfn.png" />
</Frame>

***

## Create Ticket Types

<Accordion title="How to Create a New Ticket Type">
  ### Create a New Ticket Type

  Create additional ticket types for your shop's desired workflows.

  <Steps>
    <Step title="Navigate to Ticket Types page">
      On the **Dashboard**, click **Sales** > **Ticket Types** > **Create Ticket Type**

      <img src="https://mintcdn.com/frostbytetechnologiesinc/Q3wq0FmCbBn5Z8Wt/images/orders/Area.gif?s=f41b4f131c6468d1034817a4dc04faa5" width="1920" height="1080" data-path="images/orders/Area.gif" />
    </Step>

    <Step title="Fill in the following fields">
      Learn more about **ticket type components** below. Edit these fields at any time from the ticket's page > **Edit Information**

      <Frame>
        <img src="https://mintcdn.com/frostbytetechnologiesinc/58CqbDgq14lJFANX/images/edit%20ticket.png?fit=max&auto=format&n=58CqbDgq14lJFANX&q=85&s=7fd56794d47e4757e9c05981c381742a" width="2856" height="1238" data-path="images/edit ticket.png" />
      </Frame>
    </Step>
  </Steps>
</Accordion>

### Ticket Type Components

Learn what makes up a Dripos Ticket Type and how to customize them.

<Accordion title="Edit Ticket Type Components">
  <Frame caption="A default ticket type on Dripos">
    <img src="https://mintcdn.com/frostbytetechnologiesinc/HrzBvcr2ZemoYKGF/images/orders/SCR-20250515-meqc.png?fit=max&auto=format&n=HrzBvcr2ZemoYKGF&q=85&s=22a091e3ec3f3aea77400eeaf1a2faa3" width="1894" height="729" data-path="images/orders/SCR-20250515-meqc.png" />
  </Frame>

  <Tabs>
    <Tab title="Type">
      <CardGroup col={3}>
        <Card title="In Store" icon="link">
          Available at the POS
        </Card>

        <Card title="Pay at Store" icon="link">
          Patron can place an order via the Order App and Order Website and pay upon arrival at the store
        </Card>

        <Card title="Delivery" icon="link">
          Patron can place an order via the Order Website for in-house delivery (learn more Here)
        </Card>

        <Card title="Mobile" icon="link">
          Patron can place an order via the Order App and Order Website and pay upon checkout
        </Card>

        <Card title="DoorDash Drive" icon="link">
          Patron can place an order via the Order App and Order Website and their order will be delivered by a DoorDash driver \*Please reach out to Dripos Support to enable this ticket type
        </Card>

        <Card title="Delayed Tipping" icon="link">
          Available at the POS and allows the patron to tip via the printed receipt for tip entry at a later time
        </Card>
      </CardGroup>
    </Tab>

    <Tab title="Enabled">
      <CardGroup cols={2}>
        <Card title="Yes">
          Ticket type is available upon checkout across all platforms.
        </Card>

        <Card title="No">
          Ticket type is **not** available upon checkout across all platforms.
        </Card>
      </CardGroup>
    </Tab>

    <Tab title="Mobile Enabled">
      <CardGroup cols={2}>
        <Card title="Yes">
          Ticket type is available upon checkout on the order website and order app.
        </Card>

        <Card title="No">
          Ticket type is **not** available upon checkout on the order website and order app.
        </Card>
      </CardGroup>
    </Tab>

    <Tab title="Requires Expo Completion">
      Tickets will send to an Expo screen
    </Tab>

    <Tab title="Tip Splitting">
      <CardGroup cols={2}>
        <Card title="Yes">
          Tips received on orders of this ticket type will be added into the employee tip pool.
        </Card>

        <Card title="No">
          Tips received on orders of this ticket type will **not** be added into the employee tip pool.
        </Card>
      </CardGroup>
    </Tab>

    <Tab title="Color">
      Ticket color on the kitchen display screen
    </Tab>

    <Tab title="Tax Disabled">
      Choose to disable taxes on this ticket type automatically at checkout
    </Tab>

    <Tab title="Auto Complete Tickets">
      If set to **yes**, tickets will **not** send to the kitchen display screen and be marked immediately as completed
    </Tab>

    <Tab title="Begin Ticket in Progress">
      Tickets will be marked as “In-Progress” immediately
    </Tab>

    <Tab title="Customer Fulfillment Instructions">
      Customer-facing instructions displayed on the receipt screen after Mobile checkout.
    </Tab>
  </Tabs>
</Accordion>

***

## Set Default Ticket Type

<Steps>
  <Step title="Set Default Ticket Type">
    On the **Dashboard** > **Checkout flow** > **Ticket Types** > drag the desired default ticket type to the top of the list of ticket types

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/F9FdE83TlLlNKCeg/images/orders/dragtick.gif?s=521fc417cd24e4d1b4497bf50a7789e7" width="3212" height="1080" data-path="images/orders/dragtick.gif" />
    </Frame>
  </Step>
</Steps>

***

## Ticket Type Alerts

Ticket Type Notifications automatically send patrons a text after placing an order, completing the ticket, or both.

<Frame caption="Ticket Type Notifications & Status Indicators are located at the bottom of a Ticket Type's page">
  <img src="https://mintcdn.com/frostbytetechnologiesinc/HrzBvcr2ZemoYKGF/images/orders/SCR-20250515-mlqf.png?fit=max&auto=format&n=HrzBvcr2ZemoYKGF&q=85&s=711b9ec088bf670c5200ea8bebbfca29" width="1929" height="1020" data-path="images/orders/SCR-20250515-mlqf.png" />
</Frame>

<Tip>By default, new ticket types have notifications and statuses turned **off**</Tip>

<AccordionGroup>
  <Accordion title="Enable Ticket Type Notifications">
    #### Notifications

    Create messages to send to customers as soon as their order is placed and as soon as the order is ready!

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/zKgtfjH2kD4W-2Dg/images/orders/checkout/SCR-20250306-mnhd.png?fit=max&auto=format&n=zKgtfjH2kD4W-2Dg&q=85&s=5797956e51747f9d22864c15bba61d40" width="1798" height="1348" data-path="images/orders/checkout/SCR-20250306-mnhd.png" />
    </Frame>

    <Card title="Order Placement">
      If enabled, as soon as order checkout is completed on any platform, the patron will receive this message.
    </Card>

    <Card title="Order Completed">
      If enabled, as soon as order is marked as complete on the kitchen display screen, the patron will receive this message.
    </Card>
  </Accordion>

  <Accordion title="Enable Ticket Type Status Indicators">
    #### Status Indicators

    Create messages to send customers at each stage of the order completion process.

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/zKgtfjH2kD4W-2Dg/images/orders/checkout/SCR-20250306-mnop.png?fit=max&auto=format&n=zKgtfjH2kD4W-2Dg&q=85&s=cb042df965f4ee2ade0d6b1c9826f7ee" width="1888" height="1562" data-path="images/orders/checkout/SCR-20250306-mnop.png" />
    </Frame>

    <Card title="Confirmed">
      Message to send when an order arrives on the kitchen display screen
    </Card>

    <Card title="In-Progress">
      Message to send when an order is marked as in-progress on the kitchen display screen
    </Card>

    <Card title="Completed">
      Message to send when an order is marked as completed from the kitchen display screen
    </Card>

    ### View Status on Order Website

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/IRnuz7U5Ad0cC1Pm/images/status-oweb.png?fit=max&auto=format&n=IRnuz7U5Ad0cC1Pm&q=85&s=d05eee9c3c63610290e457668fbc240f" width="748" height="425" data-path="images/status-oweb.png" />
    </Frame>

    ### View Status on Order App

    <img height="400" src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/oapp%20status.gif?s=1d8ae099204e5c1e2702e7463589df60" data-path="images/oapp status.gif" />
  </Accordion>
</AccordionGroup>

***

## View Ticket Types

<Tabs>
  <Tab title="Dashboard">
    Enable and disable any ticket type on the [Dashboard](https://dashboard.dripos.com/flow/tickets), as well as edit all ticket type components.

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/tskhRhgQtiZyXdLc/images/orders/SCR-20250515-mlyq.png?fit=max&auto=format&n=tskhRhgQtiZyXdLc&q=85&s=2b454515a06952703db730f8b78e28e7" width="1905" height="662" data-path="images/orders/SCR-20250515-mlyq.png" />
    </Frame>
  </Tab>

  <Tab title="Point of Sale">
    Determine ticket types for an order upon checkout at the Point of Sale

    <Accordion title="Disable Ticket Type Screen on Point of Sale">
      If your store only uses one ticket type and all orders should default to this ticket, you may disable the ticket type screen during checkout.

      <Steps>
        <Step title="Disable Order Type Screen">
          On the **Point of Sale**, navigate to the system settings > **Checkout Screens** > toggle **off** **Show Order Type Screen**

          <iframe frameborder="1" className="rounded-xl w-full aspect-video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen src="https://www.loom.com/embed/3f36064253254605ada0675817387dd6?sid=c4ec644d-0b8a-48a9-9d7d-3d31abb438f0" />
        </Step>
      </Steps>
    </Accordion>

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/YqwdzHDi4ywuzB6Y/images/Dripos%20POS.gif?s=4ec5d14abd901cdb1ca83e8039d8d54f" width="960" height="720" data-path="images/Dripos POS.gif" />
    </Frame>
  </Tab>

  <Tab title="Order Website">
    When ticket types are enabled on **Mobile** platforms, patrons can select any ticket types available to them on the order website.

    <Frame>
      <img src="https://mintcdn.com/frostbytetechnologiesinc/qhDv7Y4J3v4JDInZ/images/oweb.png?fit=max&auto=format&n=qhDv7Y4J3v4JDInZ&q=85&s=750ccdc32caa813514cec6182a89c002" width="1240" height="848" data-path="images/oweb.png" />
    </Frame>
  </Tab>

  <Tab title="Order App">
    When ticket types are enabled on **Mobile** platforms, patrons can select any ticket types available to them on the order app.

    <img src="https://mintcdn.com/frostbytetechnologiesinc/cU1yv4yDtvvvBB-v/images/ticket%20type%20oapp.gif?s=7ee0e113776e9f6d2a6213e643986cba" width="604" height="1080" data-path="images/ticket type oapp.gif" />
  </Tab>
</Tabs>