> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Mobile Orders

> Learn how to receive and manage mobile orders on the Point of Sale

<iframe frameborder="1" className="rounded-xl w-full aspect-video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen autoPlay muted loop src="https://www.loom.com/embed/427f8fa762594c49a679f532e7ceb70f?sid=44deccbe-2d94-4a9a-bf79-7ea7b41832de" />

## Receive Mobile Orders

<Icon icon="check" iconType="solid" /> Mobile orders will immediately send to the Point of Sale in the form of a ticket.

<Icon icon="check" iconType="solid" /> View mobile order tickets on the Kitchen Display Screen

<Icon icon="check" iconType="solid" /> Print mobile orders automatically to your Dripos Printer

### Kitchen Display Screen

Use the Tickets screen to view all incoming tickets or customize the Tickets screen to only display mobile ticket types:

<CardGroup cols={2}>
  <Card title="View All Tickets">
    <img src="https://mintcdn.com/frostbytetechnologiesinc/BFRl1awCCX14LfJl/images/orders/mobile/kds%20order.png?fit=max&auto=format&n=BFRl1awCCX14LfJl&q=85&s=10c69cfeb7bc877dafa764662ccd766b" width="2040" height="1526" data-path="images/orders/mobile/kds order.png" />
  </Card>

  <Card title="View Mobile Tickets">
    <img src="https://mintcdn.com/frostbytetechnologiesinc/BFRl1awCCX14LfJl/images/orders/mobile/justmobile.png?fit=max&auto=format&n=BFRl1awCCX14LfJl&q=85&s=04494a07e9cea01a1cbf214f45345d9d" width="2046" height="1522" data-path="images/orders/mobile/justmobile.png" />
  </Card>
</CardGroup>

<Accordion title="How to Filter the Tickets Screen by Mobile Ticket Types">
  <Warning>
    Kitchen Display Screen settings are specific to each device. Every tablet using Dripos should be logged into using a different device name. See here for how to create a new device.
  </Warning>

  <Steps>
    <Step title="Navigate to Device Ticket Options">
      On the Point of Sale tablet using the Kitchen Display Screen, press the **tribar** <Icon icon="bars" /> in the upper left screen corner > press the **Settings** <Icon icon="gear" /> button > scroll down to **Tickets**
    </Step>

    <Step title="Select a Filter">
      Use filtering to customize which categories, products, ticket types, and device orders appear on each KDS screen.

      <Frame>
        <img src="https://mintcdn.com/frostbytetechnologiesinc/1Z0OJcXF-diU_CPF/images/orders/d1.png?fit=max&auto=format&n=1Z0OJcXF-diU_CPF&q=85&s=dfbd78dbfb3ab10e4c94c9458d69ca21" width="2040" height="1516" data-path="images/orders/d1.png" />
      </Frame>

      <CardGroup cols={2}>
        <Card title="Filter KDS by Category">
          Select menu categories for the set device to display on ticket screens. Only the selected categories will display.
        </Card>

        <Card title="Filter KDS by Product">
          Select products you would like the set device to always display on ticket screens even if a category filter is active.
        </Card>

        <Card title="Filter KDS by Device">
          Select devices you would like the set device to display orders from on ticket screens. Only orders created from the selected devices will show.
        </Card>

        <Card title="Filter KDS by Order Type">
          Select the order types you would like the set device to display on ticket screens. Only the selected order types will show.
        </Card>
      </CardGroup>
    </Step>
  </Steps>
</Accordion>

***

### Print Mobile Orders

If your shop utilizes a printer with Dripos, it can be used to print mobile order tickets automatically.

<Accordion title="How to Print Mobile Orders">
  Once your printer is added to Dripos, learn how to add make tickets and receipt templates to your printer and filter mobile tickets to print out.

  Follow [these steps](/hardware/print/basics/print-routes) and reach out to Dripos Support with any questions!
</Accordion>

***

### Scheduled Orders

Set **Allow Scheduled Orders** to **Yes** to allow customers to schedule orders for future pickup.

<Frame>
  <img src="https://mintcdn.com/frostbytetechnologiesinc/BFRl1awCCX14LfJl/images/orders/mobile/allow%20sched.png?fit=max&auto=format&n=BFRl1awCCX14LfJl&q=85&s=a1e472ed14c41b2e70d78a5a508ac0e0" width="2828" height="1162" data-path="images/orders/mobile/allow sched.png" />
</Frame>

<AccordionGroup>
  <Accordion title="View Scheduled Orders on KDS">
    **Scheduled Orders** will live in their own tab on the **Tickets** page to view until it is time to prep the order, to which it will then move to the **Kitchen Display Screen** screen to start.

    <Steps>
      <Step>
        On the **Tickets** screen, press **Scheduled Orders** to see all scheduled orders for the future.

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/8rrYjqWMCPymJIeD/images/orders/mobile/scheduled.png?fit=max&auto=format&n=8rrYjqWMCPymJIeD&q=85&s=25cf75bdf637b41d5ee20a505b1b7e7a" width="2028" height="1502" data-path="images/orders/mobile/scheduled.png" />
        </Frame>
      </Step>

      <Step>
        **Scheduled Orders** will automatically move to the **Kitchen Display Screen** when it is time to start prepping the order (Scheduled Pickup Time minus the Order Estimate Time in minutes)

        <Tip>
          Order estimate time is **15 minutes**. An order is placed at **9:00AM** and is scheduled for pickup at **3:00PM**. The order will move from the **Scheduled Orders** page to the **Kitchen Display Screen** at **2:45PM**.
        </Tip>
      </Step>

      <Step>
        To move a **Scheduled Order** to the **Kitchen Display Screen** sooner, press the **Scheduled Orders** tab > press the order > scroll down and press **Start Ticket**

        <iframe frameborder="1" className="rounded-xl w-full aspect-video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen autoPlay muted loop src="https://www.loom.com/embed/64ff1c0495ee4c93ac376264cf219142?sid=5a54741b-d919-4331-8ab3-55ce5f8aa6a9" />
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Print Scheduled Orders">
    **Scheduled orders will print upon creation.**

    <Tip>
      An order is placed at **9:00AM** and is scheduled for pickup at **3:00PM**. The order will print at **9:00AM**.
    </Tip>

    **To reprint a ticket:**

    <Steps>
      <Step> Press the ticket on the **Kitchen Display Screen**</Step>
      <Step> Press **Print Make Ticket** or **Print Receipt** depending on your printer setup</Step>
    </Steps>

    <iframe frameborder="1" className="rounded-xl w-full aspect-video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen autoPlay muted loop src="https://www.loom.com/embed/0443a741662f47378bd8ec31c8e47f20?sid=04308804-93fe-4b4b-9cf9-a3ee57eedcfb" />
  </Accordion>
</AccordionGroup>

## Complete Mobile Orders

Mark an order as complete to [alert a customer](/orders/mobile/mobile-setup#create-customer-order-notifications) that their order is ready.

View all completed tickets in the **Recently Completed** tab at the top of the **Tickets** screen.

<iframe frameborder="1" className="rounded-xl w-full aspect-video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen autoPlay muted loop src="https://www.loom.com/embed/0261003ebb984139aadc22a7cdbb3dfc?sid=272cfde2-d40f-47a6-b455-f900794f15e8" />
