> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Offline Mode

> Keep processing payments and completing transactions even without an internet connection.

<Icon icon="check" iconType="solid" /> Dripos Offline Mode provides the ability to take orders when the Point of Sale is disconnected from the internet.

<Icon icon="check" iconType="solid" /> Only cash and manual card payments can be taken in Offline Mode

<Icon icon="check" iconType="solid" /> Once the internet is reconnected, all orders must be processed in order to complete the transaction.

<AccordionGroup>
  <Accordion title="Is my POS Offline?">
    There are several places you can reference to determine if your Dripos Point of Sale device has gone offline:

    <Tabs>
      <Tab title="Status Bar">
        **The Status Bar**

        If the top status bar is red and says **Internet Status: Offline**, this means the POS is in offline mode:

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/XwwmCPanxoGrcrw0/images/offline/status.png?fit=max&auto=format&n=XwwmCPanxoGrcrw0&q=85&s=e4b29347bbecb2166f4408c9b11f68bb" width="1934" height="1366" data-path="images/offline/status.png" />
        </Frame>
      </Tab>

      <Tab title="Notification Banner">
        **Notification Banner**

        A notification banner will appear at the bottom of the screen when offline and while online if there are pending offline orders to process.

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/offline/notif.png?fit=max&auto=format&n=ovWQENzgxAhoe77f&q=85&s=a2fab4a1eb4c01247ff381a5a1e32b1a" width="1912" height="1355" data-path="images/offline/notif.png" />
        </Frame>
      </Tab>

      <Tab title="Side Bar Icons">
        **Icons**

        If there are **offline orders** and **time cards** that need to be processed, **icons** will appear on the left-side menu of the POS.

        The orders and time cards will need to be processed in order for the icons to disappear.

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/XwwmCPanxoGrcrw0/images/offline/sidebar.png?fit=max&auto=format&n=XwwmCPanxoGrcrw0&q=85&s=1463c667825c22274f88cb8fac4a0aed" width="1824" height="1268" data-path="images/offline/sidebar.png" />
        </Frame>
      </Tab>

      <Tab title="Checkout Warning">
        **Checkout Warning**

        If an order is started while in Offline Mode, a pop-up will appear when you click Charge.

        A banner will also display at the bottom of the POS during the entire checkout flow when offline.

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/offline/check1.png?fit=max&auto=format&n=ovWQENzgxAhoe77f&q=85&s=c7d134db7b408e762915515cfdfcfd7c" width="1832" height="1272" data-path="images/offline/check1.png" />
        </Frame>

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/offline/check2.png?fit=max&auto=format&n=ovWQENzgxAhoe77f&q=85&s=8fe3962897df639a3d1a64e39fc4e742" width="1930" height="1352" data-path="images/offline/check2.png" />
        </Frame>
      </Tab>
    </Tabs>
  </Accordion>

  <Accordion title="Take Orders in Offline Mode">
    Orders can still be taken in offline mode using **cash** and **manual payment**.

    <Warning>The card reader will not collect payments when there is no internet.</Warning>

    <Steps>
      <Step>
        Add items to cart as usual and press **Charge** to proceed to payment

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/XwwmCPanxoGrcrw0/images/offline/take%20order.jpeg?fit=max&auto=format&n=XwwmCPanxoGrcrw0&q=85&s=fcf0dfe3e68c1f25d5e2e6f59ae1d7f4" width="2160" height="1620" data-path="images/offline/take order.jpeg" />
        </Frame>
      </Step>

      <Step>
        The POS will warn you that you are in offline mode with a pop-up. Press Confirm to proceed.

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/XwwmCPanxoGrcrw0/images/offline/warning.png?fit=max&auto=format&n=XwwmCPanxoGrcrw0&q=85&s=15116415f450f46431820f5598b2a18b" width="1830" height="1264" data-path="images/offline/warning.png" />
        </Frame>
      </Step>

      <Step>
        Once on the payment methods screen, only **cash** and **manual card payments** will be available for use

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/offline/payment.png?fit=max&auto=format&n=ovWQENzgxAhoe77f&q=85&s=d6882f630b403587d1054a59df7d508d" width="1836" height="1264" data-path="images/offline/payment.png" />
        </Frame>
      </Step>

      <Step>
        Select **Cash** to take a normal cash transaction (once the order is processed online, the cash drawer amounts will adjust)

        Select **Manual Card** if a customer has a physical debit or credit card and enter the card details to charge

        <Note>
          If manually entered card information is incorrect, the transaction won’t process when back online and the sale will be lost. Please double-check the information inputted!
        </Note>

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/offline/manual.jpeg?fit=max&auto=format&n=ovWQENzgxAhoe77f&q=85&s=b7efaf304e894675cd7f257034eab898" width="2160" height="1620" data-path="images/offline/manual.jpeg" />
        </Frame>
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Process Offline Orders">
    <Warning>Once the internet is reconnected to the Point of Sale, **all offline orders must be processed in order to complete the transaction.**</Warning>

    <Steps>
      <Step>
        Press the red banner at the bottom that reads **"You are offline or have pending offline orders, tap to view banner at the bottom of your screen."**

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/offline/pending.png?fit=max&auto=format&n=ovWQENzgxAhoe77f&q=85&s=4479d1504ac445d85272bec1b3bf079f" width="2104" height="1618" data-path="images/offline/pending.png" />
        </Frame>
      </Step>

      <Step>
        This will prompt the offline mode screen to appear, which will display all orders taken offline, as well as the order name, time, status, and amount.

        Press **Process Orders** in the top right corner

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/offline/process.png?fit=max&auto=format&n=ovWQENzgxAhoe77f&q=85&s=5d9174516cedc97b2b5b09f5a81be92c" width="1824" height="1224" data-path="images/offline/process.png" />
        </Frame>
      </Step>

      <Step>
        This will prompt a pop-up to appear asking to send these orders to the ticket screen.

        * If you have already made these orders, press **No** and the tickets will be marked as complete.

        * If you want them to be sent to the ticket screen to be made, press **Yes**.

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/XwwmCPanxoGrcrw0/images/offline/yyes.png?fit=max&auto=format&n=XwwmCPanxoGrcrw0&q=85&s=183aa9eaa7ea94ab1072e1f3ac902816" width="1820" height="1224" data-path="images/offline/yyes.png" />
        </Frame>
      </Step>

      <Step>
        This will prompt a pop-up to appear that will confirm if the orders were successfully processed.

        If there was an error processing an offline payment, see the error details for more information.

        <Warning>Dripos is not responsbile for payments that failed due to incorrect card information or insufficient funds on card</Warning>

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/offline/complete.jpeg?fit=max&auto=format&n=ovWQENzgxAhoe77f&q=85&s=da8f38e8c901b39eb13223a49121a80f" width="2160" height="1620" data-path="images/offline/complete.jpeg" />
        </Frame>
      </Step>

      <Step>
        To delete an order that failed to process, press **Done** and press the remaining order on the screen > press **Remove**

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/offline/failed.jpeg?fit=max&auto=format&n=ovWQENzgxAhoe77f&q=85&s=a85495254ec6bb313c870371089100ff" width="2160" height="1620" data-path="images/offline/failed.jpeg" />
        </Frame>
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Utilizing the Time Clock in Offline Mode">
    Allow for employees to clock in and clock out from the Point of Sale even when in offline mode.

    <Warning>If your store utilizes **cash tip payouts** at the end of each shift, those tips will not be calculated until the Point of Sale is back online and time cards are processed. Employees will see those tips added on to their next shift payout.</Warning>

    <Steps>
      <Step title="Clock In and Out">
        Enter employee to punch in as usual.

        Instead of pressing Clock In, the button will say **Record Offline Time Stamp**. Press this button to mark the start of a time card.

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/XwwmCPanxoGrcrw0/images/offline/timecard.png?fit=max&auto=format&n=XwwmCPanxoGrcrw0&q=85&s=151b24582d4d39594af64f0dd8c3d978" width="1832" height="1272" data-path="images/offline/timecard.png" />
        </Frame>

        This will prompt a pop-up to appear letting you know that this is an offline time stamp, and that you will need to come back to process it once your device is back online. Press OK to confirm.

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/offline/confirm.png?fit=max&auto=format&n=ovWQENzgxAhoe77f&q=85&s=9d3cb57aaa4c48b90019eb37280d25e5" width="1834" height="1274" data-path="images/offline/confirm.png" />
        </Frame>
      </Step>

      <Step title="Process Offline Time Cards">
        Offline time cards must be processed once the internet is back online. See next steps for how to process these time cards.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Process Offline Time Cards">
    Offline time cards must be processed once the internet is back online.

    This will additionally ensure that tips earned are attached to time cards.

    <Steps>
      <Step>
        Once the Point of Sale is back online, navigate to Time Cards > press the bottom bar **You are offline or have pending offline time cards, tap to view**:

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/XwwmCPanxoGrcrw0/images/offline/view%20card.png?fit=max&auto=format&n=XwwmCPanxoGrcrw0&q=85&s=279389ec61965f64ec587480f0b87a78" width="2120" height="1593" data-path="images/offline/view card.png" />
        </Frame>
      </Step>

      <Step>
        Press **Process Time Cards**

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/ovWQENzgxAhoe77f/images/offline/Screenshot%202025-04-02%20at%204.23.25%E2%80%AFPM.jpeg?fit=max&auto=format&n=ovWQENzgxAhoe77f&q=85&s=918c62d140e67a24b7ac3eae1f4033cc" width="2160" height="1620" data-path="images/offline/Screenshot 2025-04-02 at 4.23.25 PM.jpeg" />
        </Frame>
      </Step>

      <Step>
        To view the now processed time card, navigate back to **Time Cards** > **Today's Cards** > press the new time card to view

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/XwwmCPanxoGrcrw0/images/offline/view.jpeg?fit=max&auto=format&n=XwwmCPanxoGrcrw0&q=85&s=f6d19ce5d22437dcd78b90864d0c1785" width="2160" height="1620" data-path="images/offline/view.jpeg" />
        </Frame>
      </Step>
    </Steps>
  </Accordion>
</AccordionGroup>
