> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dripos Transactions

> Understand your shop's daily customer transactions

<Icon icon="check" iconType="solid" /> View all order history across all Dripos ordering platforms your shop utilizes

<Icon icon="check" iconType="solid" /> Every customer order creates a transaction record in the Dripos system

<Icon icon="check" iconType="solid" /> Use transaction history to void and refund orders, resend receipts, and view order history

## View Transactions

View all transactions from the Dashboard and the Point of Sale

<Tabs>
  <Tab title="Dashboard">
    <Steps>
      <Step title="">
        Click **Orders** > **Transactions**

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/tran1.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=9e7d10e9b9c030ab83f5647fb9e29f67" width="2998" height="1532" data-path="images/orders/tran1.png" />
        </Frame>
      </Step>

      <Step title="">
        Filter transactions by

        * name
        * phone number
        * ticket number
        * last 4 of card
        * dollar amount
        * date range
        * corresponding payout
        * payment types
        * ticket types
        * platforms ordered on

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/tran2.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=d1f01174276445c809b21c1bfe730cab" width="2448" height="1470" data-path="images/orders/tran2.png" />
        </Frame>
      </Step>

      <Step>
        Click **View** or the new tab icon to open a transaction's page

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/trans12.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=c001bc6c1cb37818bfe94adb47db7a32" width="2466" height="1400" data-path="images/orders/trans12.png" />
        </Frame>
      </Step>

      <Step>
        View transaction information:

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/tran3.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=32f41b405f301b35b7ccf0aa52336cb2" width="2828" height="1314" data-path="images/orders/tran3.png" />
        </Frame>

        <AccordionGroup>
          <Accordion title="Actions">
            Click **Actions** and select one of the following options

            * Download ticket as PDF
            * Send Receipt
          </Accordion>

          <Accordion title="Edit Information">
            Edit the ticket's name, phone number, email, order type, and include any order notes.

            <Frame>
              <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/tran4.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=8a117b20b4bbf0afbf6f35fb3f96242b" width="976" height="1140" data-path="images/orders/tran4.png" />
            </Frame>
          </Accordion>
        </AccordionGroup>

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/trans15.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=08078cd814ed79fd14826ca9846bdaf4" width="2366" height="1516" data-path="images/orders/trans15.png" />
        </Frame>

        <AccordionGroup>
          <Accordion title="Ticket Timeline">
            Understand when an order was placed (created), when it was paid for, started, and completed.
          </Accordion>

          <Accordion title="Payment Overview">
            Understand all payment details that make up the total order cost.

            Refund a full or partial amount, or void an entire transaction.
          </Accordion>

          <Accordion title="Line Items">
            View the products ordered
          </Accordion>

          <Accordion title="Payments">
            View payment methods use for this order
          </Accordion>
        </AccordionGroup>
      </Step>
    </Steps>
  </Tab>

  <Tab title="Point of Sale">
    <Steps>
      <Step title="">
        Press the **tribar** <Icon icon="bars" /> in the upper left screen corner > **Transactions**

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/9D-DNP_EiKWuhNmc/images/orders/postrans.png?fit=max&auto=format&n=9D-DNP_EiKWuhNmc&q=85&s=cf2711a60e77dbe5f58434c805ad2000" width="2040" height="1524" data-path="images/orders/postrans.png" />
        </Frame>
      </Step>

      <Step>
        Filter transactions by

        * order type
        * platform ordered on
        * order time
        * date range

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/trans17.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=81b4fe105a3b274096d1e9b297070610" width="2144" height="1612" data-path="images/orders/trans17.png" />
        </Frame>

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/trans18.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=f1648fad5938a60fca6b0ae3b481eeaa" width="1984" height="1468" data-path="images/orders/trans18.png" />
        </Frame>
      </Step>

      <Step title="">
        Tap a transaction to view

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/trans1.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=251c8d87af7afca0ff048b0b49ea8fef" width="2042" height="1520" data-path="images/orders/trans1.png" />
        </Frame>

        <AccordionGroup>
          <Accordion title="1) Edit Ticket">
            Edit a transactions name, phone number, ticket type, order time, and order type.

            <Frame>
              <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/trans5.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=707ca63dc537b6bb61c46f8f586495ac" width="2028" height="1492" data-path="images/orders/trans5.png" />
            </Frame>
          </Accordion>

          <Accordion title="2) Patron Phone Number">
            If a patron has entered their phone number during the checkout process, the patron and their phone number will be linked here
          </Accordion>

          <Accordion title="3) Message">
            If a patron has entered their phone number during the checkout process, send the patron a message directly to their phone.

            <Frame>
              <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/trans6.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=63d0c89df226e9b20ce8f50db8ea3134" width="2034" height="1510" data-path="images/orders/trans6.png" />
            </Frame>
          </Accordion>

          <Accordion title="4) Refund">
            Choose to refund the entire order, specific products, or a custom dollar amount

            <Frame>
              <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/trans7.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=8d2836ebef20b47859e2489216818081" width="2014" height="1512" data-path="images/orders/trans7.png" />
            </Frame>
          </Accordion>

          <Accordion title="5) Send Receipt">
            Resend a receipt via text or email

            <Frame>
              <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/trans8.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=bfb69dc9088997bd47b795d1b94e538e" width="1986" height="1484" data-path="images/orders/trans8.png" />
            </Frame>
          </Accordion>

          <Accordion title="6) Print Receipt or Make Ticket">
            Reprint either the receipt or the make ticket for this order, if you have a Dripos printer properly set up to do so
          </Accordion>

          <Accordion title="7) Ticket Type">
            The ticket type for this order (for here, to go, etc)
          </Accordion>
        </AccordionGroup>

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/trans2.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=64f2292a1f5ce62c31b6af22746b75f2" width="2036" height="1464" data-path="images/orders/trans2.png" />
        </Frame>

        <AccordionGroup>
          <Accordion title="Status">
            View and adjust the order status from date created, to started, to completed!
          </Accordion>

          <Accordion title="Payments">
            View the payment method details for this order.

            Press **Void** to both refund and cancel the entire transaction
          </Accordion>

          <Accordion title="Refunds">
            View any refunds for this order
          </Accordion>
        </AccordionGroup>

        <Frame>
          <img src="https://mintcdn.com/frostbytetechnologiesinc/5TCbpDpxb8QW_pnA/images/orders/trans3.png?fit=max&auto=format&n=5TCbpDpxb8QW_pnA&q=85&s=1b8f67c40026e29e88f381596e2ca3b8" width="2036" height="1514" data-path="images/orders/trans3.png" />
        </Frame>

        <AccordionGroup>
          <Accordion title="Products">
            View the products ordered and reorder the same products, creating a new order.
          </Accordion>

          <Accordion title="Loyalty">
            View the loyalty points earned and redeemed for this order, if applicable.

            <Warning>
              After a transaction is complete, loyalty points earned and redeemed as well as the patron attached cannot be changed.

              Adjust the points on a patron profile by navigating to the **tribar** <Icon icon="bars" /> in the upper left screen corner > **Patrons** > search for the patron > Edit Patron Info > Points
            </Warning>
          </Accordion>
        </AccordionGroup>
      </Step>
    </Steps>
  </Tab>
</Tabs>