> ## Documentation Index
> Fetch the complete documentation index at: https://support.dripos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Dripos Support

> How to reach Dripos Support by phone, text, or email, our support hours, and what counts as urgent 24/7 support.

At Dripos, our customer support team is available to assist with any and all Dripos needs. You can reach us through the following platforms:

## Direct Support Line

Our support line is here to help you with any Dripos-related questions, concerns, troubleshooting, and education.

Call or text **(781) 583-3699** any time during our business hours:

* **Monday to Friday: 8 AM – 6 PM EST**

<Danger>
  Please note that on Federal Bank Holidays, only Urgent Support is available. Please see [here](https://www.frbservices.org/about/holiday-schedules) for a list of federal bank holidays.
</Danger>

The team staffed on this line is highly knowledgeable in all things Dripos and can assist with:

* Guiding you on how to use various Dripos features and answering educational questions
* Customizing Dripos features to suit your shop's workflow
* Actively listening to and documenting your product feedback
* Reporting issues you or your staff are experiencing

And more! No question is too small, we're here to support both shop owners and staff.

## Urgent Support

Our support line is available **24 hours a day, 7 days a week** for the following **urgent support matters**:

* Payment errors
* Hardware connectivity issues
* Errors running payroll
* Point of Sale system failures

Our line is available for these urgent matters only outside of our standard business hours. For any non-urgent issues or questions outside of our business hours, please refer to the Dripos Guidebook or send us an [email](mailto:support@dripos.com)!

<Note>
  Please note that, depending on call volume, calls may occasionally go to voicemail. If this happens, a specialist will begin assisting you via text and call you back as soon as they are available.
</Note>

## Email

Dripos has two primary email channels:

* [support@dripos.com](mailto:support@dripos.com)
* [payroll@dripos.com](mailto:payroll@dripos.com)

For payroll and payroll tax inquiries, please email [payroll@dripos.com](mailto:payroll@dripos.com)

For all other Dripos system and features inquiries, questions, and troubleshooting, please email [support@dripos.com](mailto:support@dripos.com)

Our support team will aim to respond to your inquiry within the day.

<Warning>For any urgent matters, please call or text our Support Line for immediate assistance.</Warning>

## Video Calls

Meet with a support team member over Zoom to walk through features and troubleshooting in real time. As your partners, we're always happy to meet face-to-face and ensure your needs are met.

To schedule a customer success call, please email [support@dripos.com](mailto:support@dripos.com) with a brief description of the topics you wish to discuss.

<Note>
  Dripos support channels are primarily reserved for customers who are live on Dripos. If you are still working with your implementation specialist to go live, please reach out to your specialist via email for the most tailored assistance.
</Note>