F) Customer Support

Learn how the built in customer support system works!

What's in this article?

In this article, we'll cover how to use your customer support system to interact with customers from the POS.

Once you've navigated to the 'Messages' page you'll see the page shown above. The support system works by sending text messages to customers that they can respond to. Additionally, if a customer has a question about their order, you can allow them to reach out first if desired.

The great thing about the messages is that you never need to use a personal cell or employee's phone. You can always reach out directly from here and we'll send the text automatically from one of our numbers at no extra cost.

Creating a Message

To create a new message, tap the 'New Message' button on the homepage of the messaging screen. You'll see the following screen show:

Once here, you have two options:

  1. Enter in any phone number and we'll send out a message.
  2. Search for a customer name already in your system.

*You can also initiate new messages from the order review page on the transactions screen, ticket screen, and delivery screen.

After selecting who you want to message, you'll see a standard view of the messaging system that looks similar to any other messenger app you've used:

The list view on the left side sorts through unread and read messages! Just click either tab to switch between the two options.

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