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To open the settings menu on your reader, swipe right from the left edge of the reader screen to reveal a Settings button. Tap Settings and enter the admin PIN 07139. This is Stripe’s default admin PIN for all Stripe Reader S700 devices.Stripe readers aren’t liquid-proof! Stripe recommends that users make appropriate efforts to make sure their devices remain dry. If your device has experienced liquid ingress, we recommend that you stop using the device and let it dry thoroughly before attempting to re-use or charge the device.

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Battery and Charging Status

When the Stripe Reader S700 is on, you can check the battery level in the charging LED indicator.
When charging, you must remove the reader from the dock and plug the cable directly into the side. It will not charge properly if it is plugged into the side while sitting on the dock.

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How to Tell if You’re on Reader V1 or V3

Go to POS Settings > Advanced Settings and look for the Enable V3 Card Reader toggle.
  • If this toggle is on, you’re running Reader V3.
  • If this toggle is off (or you instead see an Enable V1 Card Reader toggle), you’re running Reader V1 (Legacy).
Your reader version doesn’t change the troubleshooting steps below, but it’s helpful information to have on hand if you contact Support.

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Troubleshoot by Error Message

The error loading screen appears when the card reader loses its connection to the Dripos POS App.
1

Restart and re-pair

Restart the POS app and re-pair the Card Reader using a new pairing code. See the Stripe S700 Pairing Guide.
2

If that doesn't work, hard reset

Hold down the power button on the right hand side of the card reader until the screen turns black to perform a Hard Reset. Ignore the pop-up options to “Power Off” or “Restart” the device.While the card reader is turning back on, press the tribar in the upper left corner of the POS, then press the refresh button (circular arrow) next to the Dripos logo.Once the card reader turns on, the error message should disappear. Give it about a minute to fully resync before trying another transaction.
If your card reader is showing a Connection Timeout error, try the following:
1

Remove the reader

Go to POS Settings > Card Readers and remove the current reader pairing.
2

Factory reset

Hold down the power button and both volume buttons at the same time until the reader asks you to confirm a factory reset.
3

Re-pair from scratch

Re-pair the reader as a new instance. You’ll need your Wi-Fi password on hand. See the Stripe S700 Pairing Guide.
1
Press the tribar in the upper left corner of the POS.
2
Press the refresh button (circular arrow) that appears next to the Dripos logo at the top of the side menu.
3
On the card reader, press Confirm on the “Could Not Connect to Reader” message.
4
Select the appropriate register on the “Connect to Register” screen on the card reader after the POS has refreshed.
This indicates a hardware issue and cannot be resolved through troubleshooting. Do not attempt to factory reset or continue using this reader.
Contact Dripos Support with your reader’s serial number (swipe left to right on the reader screen to find it). We’ll arrange a replacement and, if needed, a return label for the affected reader.
If your card reader is beeping twice or asynchronously doing actions, your reader may be connected twice on both Kiosk Reader Mode and Advanced Card Reader settings.To disconnect and unpair your Card Reader on Wi-Fi Pairing, click the “X” on the right of where it says “Reader is Set Up.”
If your card reader screen keeps flashing, this likely means multiple readers are connected to the same host device.
1
Slide left to right on the reader to open the side menu.
2
Click Reconnect.
3
Select a different host device for each reader, so no two readers are assigned to the same device.
If the card reader screen is unresponsive for an extended period, it may be best to force restart the reader by pressing and holding the power button for ~12 seconds.
If nobody can get to the reader, contact support. Our team can see which of your devices are online and restart a register or card reader remotely, and reconnect a reader to the right register, without anyone touching the hardware.
The reader’s own Restart Reader button has been removed from its settings drawer. Hold the power button to restart the reader instead, or ask support to restart it for you.
1
Make sure you’re on a stable network with consistent speeds. If offline, try another network if available.
2
Restart your router.
3
Restart the card reader.
4
Delete the Card Reader Pairing and re-pair the Card Reader. See the Stripe S700 Pairing Guide.
1
Try a different cord, charging block, or outlet — the included cord is a common failure point.
2
If you’re using a dock, stop using the dock and plug the cable directly into the side of the reader instead.
If neither of these works, this is likely a hardware issue — contact Support for a replacement.
To check connectivity, go to reader settings and select Wi-Fi settings. This displays all available Wi-Fi networks. Tap the connected network name to see more details.Make sure:
  • The network is connected and has internet access
  • The signal strength is good
  • The device has an IP address assigned
  • The subnet matches the one that your POS device is connected to
If speeds seem slow across the board, try restarting your router before continuing.
If your reader and POS both show as connected to Wi-Fi but still won’t pair or communicate, ask about “band steering” — some routers automatically switch devices between Wi-Fi bands, which can put your POS and reader on effectively different networks even though the network name looks the same.
If a card reader update has been running for more than 10 minutes without finishing, hold down the power button to hard restart the reader, then check for updates again once it powers back on.
1
Press the Try Again button on the reader.
2
If that doesn’t work, perform a hard reset.
3
If it still fails, plug the reader in to charge for 20 minutes and check again.

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Still Stuck?

Contact Dripos Support at (781) 583-3699 or support@dripos.com. Having the following on hand speeds things up:
  • Reader serial number (swipe left to right on the reader to find it)
  • Whether you’re on Reader V1 or V3
  • What error message (if any) is showing