Importing your Data From Other POS Systems

This guide is for our customers that are switching from an alternative POS platform onto Dripos.

Typically, coming onto Dripos as an existing business means we have the optionality to import your menu, loyalty points, gift cards, and patrons.

Importing and Exporting All Relevant Square Files

On your Square web dashboard > Items > Export Library as a .csv or .xlsx file
On your Square web dashboard > Reports > Modifier Sales Report > Set the range to 30+ days > Export modifier report as a .csv or .xlsx file
On your Dripos web dashboard > Sales > Menu

In order to see the option to import an existing menu into Dripos, you must make sure there are no products existing in your Dripos menu.

Upload the Product file into the products file option and upload the Modifiers file into the modifiers file option

If the Square file has some products listed as not belonging to a category, they’ll be imported into a “None” category, review these items and delete or move products as necessary.

All Square menu imports will import modifiers as “single-select” which might not be what you want.

Attach tax rates to products by following this article.

How to Import Your Gift Cards From Square

After your first Dripos onboarding meeting, call Square and ask for access to “the gift card file containing all 16 digits of the PAN and their respective balances”

Typically, Square will tell you this file either doesn’t exist or cannot be granted due to privacy reasons. You have the file with the last 4 digits of every gift card’s PAN but this isn’t sufficient.

If you must tell them you’re leaving Square, they may say you have to de-activate the account before receiving access which is not true, escalating the call up to “advanced support” typically does the trick.

Once granted access, a blue button will appear near your Gift Cards Report on Square which will allow you to download a detailed report of gift cards as a .csv
Wait until the day prior to your launch date to export this file from Square and importing it into Dripos to maintain accurate gift card balances
On your Dripos web dashboard > Marketing > Gift Cards > Import Gift Cards

How to Import Your Loyalty Points From Square

On another phone call to Square support, ask for access to your customers’ loyalty balance file which contains one row with phone numbers and a second row with a point balance.
Save the file sent to you as a .csv
On your Dripos web dashboard > Marketing > Patrons > Import Patrons > Old Platform: Square
Optional: Export your patron information file from Square and import it into Dripos in conjunction with the loyalty file

Importing and Exporting All Relevant Toast Files

How to Import Your Menu From Toast

On your Toast web dashboard > Reports > Item Details > Set range as 1+ months > Download with the arrow icon next to “Show/Hide columns”
Menu > Bulk Management > Price Editor
Reports > Modifier Details Report > Set range as 1+ months > Download with arrow icon

Download this menu building template which will reformat the Toast files into an importable version
Products Template
Modifiers Template
Use a combination of the Toast menu files, and your Toast web dashboard to enter your menu into the above Excel files
Send your onboarding specialist these two files, they will then review the information and formatting and import into Dripos

In order to see the option to import an existing menu into Dripos, you must make sure there are no products existing in your Dripos menu.

All menu imports will import modifiers as “single-select” which might not be what you want.

Attach tax rates to products by following this article.

How to Import Your Gift Cards From Toast

The night before your launch date, download your Gift Card Balances file
Reports > Payments > Gift Card Balances

How to Import Your Loyalty Points From Toast

The night before your launch date, download your Gift Card Balances file
Guest Engagement > Rewards Accounts > Download
On your Dripos web dashboard > Marketing > Patrons > Import Patrons > Old Platform: Toast

Onboarding