Launching Dripos - Day 1
Your go-to guide for your first day live with Dripos! ☕
Dripos 24/7 Support
At Dripos, our customer support team is available to assist with any and all Dripos needs.
You can reach us through the following platforms:
☎️ Standard Support Line
Our support line is here to help you with any Dripos-related questions, concerns, troubleshooting, and education.
Call or text 📱 (781) 583-3699 any time during our business hours:
Monday to Friday: 6 AM – 10 PM EST
Saturday and Sunday: 7 AM – 7 PM EST
The team staffed on this line is highly knowledgeable in all things Dripos and can assist with:
- Guiding you on how to use various Dripos features and answering educational questions
- Customizing Dripos features to suit your shop’s workflow
- Actively listening to and documenting your product feedback
- Reporting issues you or your staff are experiencing
And more! No question is too small — we’re here to support both shop owners and staff.
⚠️ Urgent Support Line
Our urgent support line is dedicated to resolving critical issues related to the following Dripos features:
- Taking payments
- Order system functionality
- Running payroll
- Hardware connectivity
- Payouts and money movement
This line is available 24/7 for urgent matters. Any non-critical issues or educational questions should defer to the Standard Support Line.
Please note that, depending on call volume, calls may occasionally go to voicemail. If this happens, a specialist will begin assisting you via text and call you back as soon as they are available.
Dripos has two primary email channels:
For payroll and payroll tax inquiries, please email payroll@dripos.com
For all other Dripos system and features inquiries, questions, and troubleshooting, please email support@dripos.com
Our support team will aim to respond to your inquiry within the day.
💻 Video Calls
Meet with a support team member over Zoom to walk through features and troubleshooting in real time. As your partners, we’re always happy to meet face-to-face and ensure your needs are met.
To schedule a customer success call, please email support@dripos.com with a brief description of the topics you wish to discuss.
Dripos support channels are primarily reserved for customers who are live on Dripos. If you are still working with your implementation specialist to go live, please reach out to your specialist via email for the most tailored assistance.
Checkout Flow
Take orders with ease on your first day!
Learn about checkout basics with Dripos here.
Tipping System
Ensure your customers are able to tip with each order. Learn more about customer facing tipping here.
Learn how to easily divide tips up amongst your team using Dripos. See our full guide to employee tip splitting here.
Gift Cards
💝 Sell and redeem digital and physical gift cards with Dripos.
Learn more about Dripos gift card here
Loyalty
Learn more about your customers on day 1 with Dripos.
Collect customer phone numbers and emails and create a loyalty system that keeps your customers coming back for more!
Learn more about creating your loyalty program here.
Transactions
Dripos generates a ticket for every customer transaction at your shop.
Learn how to create a system to track and complete tickets that works for your shop here.