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Dripos isn’t just your payment processor, we’re your partner in growing your business. Our team is here to answer questions, show you how to get the most out of Dripos’ features, and help you run a smoother, more profitable shop, no question is too small.
Starting September 1, 2026: Messaging in your Dripos Dashboard and Hub App replaces text as our primary way to connect. Standard support hours are also updating (see below).
Need help with Dripos? Choose the support option that works best for you.

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🚨 Need Urgent Help?

Call (781) 583-3699 — available 24/7 Call us right away if you’re experiencing an issue that is preventing you from operating, including:
  • POS Failures — you’re unable to take orders or use your POS
  • Payment Errors — customers can’t pay or payments aren’t processing
  • Hardware Issues — essential hardware won’t connect or work
  • Issues Running Payroll — you’re unable to run payroll or an issue requires immediate attention
Urgent Support is available 24/7, including weekends and Federal Bank Holidays. For everything else, Messaging is the fastest way to get help.

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💬 Message Us

Message us right in your Dripos Dashboard or the Hub App, no need to call or email. Because you’re already logged in, we skip the verification questions and get straight to solving your issue, and your conversation history stays in one place so you can always pick it back up.
  • Get help from Hazel, our AI support assistant, 24/7
  • Ask questions about Dripos features
  • Troubleshoot issues
  • Get step-by-step guidance
  • Connect with a Support Agent whenever you need a person
Meet Hazel: Hazel pairs AI speed with the care of our support team, quick answers and walkthroughs any time, day or night, with a smooth handoff to a person for anything bigger. Same trusted support you count on, just faster.

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☎️ Call Us

Call (781) 583-3699 during standard support hours: Monday to Friday: 9:00 AM – 5:00 PM ET The team staffed on this line is highly knowledgeable in all things Dripos and can assist with:
  • Guiding you on how to use various Dripos features and answering educational questions
  • Customizing Dripos features to suit your shop’s workflow
  • Actively listening to and documenting your product feedback
  • Reporting issues you or your staff are experiencing
And more! No question is too small, we’re here to support both shop owners and staff.
Note: Only Urgent Support runs on Federal Bank Holidays. For non-urgent questions, message us instead, Hazel is available any time. See here for the holiday list.
If call volume sends you to voicemail, we’ll call you back as soon as we can. Messaging is usually faster.

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✉️ Email Us

We aim to respond within the day. For anything urgent, call instead, for a real-time answer, try Messaging.

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🎥 Video Calls

As your partners, we’re always happy to meet face-to-face and walk through features or troubleshooting together over Zoom. To schedule a video call, email support@dripos.com or message us with a brief description of the topics you’d like to cover.
Support channels, including Messaging, are reserved for customers live on Dripos. If you’re still working with your implementation specialist to go live, please reach out to them via email for the most tailored assistance.