Payroll
Frequently Asked Questions
Please reach out to Dripos Support for further assistance đ¤
Void a Payroll
In the case that youâve incorrectly ran a payroll, our team is here to help! Please see below for various case scenarios and subsequent troubleshooting steps.I've just ran a regular payroll in the last 30 minutes, but I need to make changes immediately.
I've just ran a regular payroll in the last 30 minutes, but I need to make changes immediately.
If youâve just ran a regular payroll, you may reopen the payroll within 30 minutes of completing the payroll. This will cancel the payroll and allow for you to start over and make necessary changes.After 30 minutes, this action will no longer be possible.Navigate back to the main payroll page and click Reopen Payroll. You may then start over with your regular payroll.
I ran either a regular or off-cycle payroll over 30 minutes ago, but I need to make changes or void it entirely.
I ran either a regular or off-cycle payroll over 30 minutes ago, but I need to make changes or void it entirely.
After 30 minutes, this payroll will begin processing. One a payroll is processing, this action cannot be undone. Any changes to the payroll will have to wait until the payroll itself has been paid.After the payroll is completed, the entire payroll itself can be voided. Additionally, instead of voiding an entire payroll, this action can be done for selected employees only.When voiding a payroll, there is the option of an ACH reversal to retrieve the funds from the employeeâs bank account.Please contact Dripos Support to begin the process of voiding a payroll.
I've overpaid an employee in their last payroll and need to adjust their next payroll to reflect this.
I've overpaid an employee in their last payroll and need to adjust their next payroll to reflect this.
If you need to correct an employeeâs upcoming payroll due to an overpayment in the last payroll, please reach out to Dripos Support for assistance.Weâll help you void the previous payroll, reprocess it with the correct pay, and apply a post-tax deduction in the next payroll to recover any overpaid amount.
Running Payroll
I've missed my payroll deadline. What can I do?
I've missed my payroll deadline. What can I do?
2-Day Processing: If youâve missed your payroll deadline, you may either 1) run an off-cycle payroll or 2) run an expedited payroll within 24 hours of the past deadline and pay your employees on time for a one-time $50 fee.3-Day Processing: If youâve missed your payroll deadline, you may instead run an off-cycle payroll to pay your employees on the next available paydate.
How do bank holidays affect my payroll?
How do bank holidays affect my payroll?
If a payday falls on a holiday, payments will be delayed unless payroll is submitted earlier than usual.Depending on your procesing timeline, your payroll will need 2â3 business days to process. A bank holiday shortens that window, so you may need to run payroll earlier.Dripos will ensure to notify all payroll users of any upcoming banking holidays and changes to your payroll processing timelines.Please keep a look out for any notifications on the Dripos Dashboard and in your email inbox regarding banking holidays, and reach out to Dripos Support with any questions!
Does Dripos send checks to my employees if I pay them via manual check?
Does Dripos send checks to my employees if I pay them via manual check?
No, Dripos does not send physical checks to your employees if you choose to pay them via manual check. As the employer, you are responsible for distributing payments to your employees using your preferred method (e.g., physical check, cash, peer-to-peer payment apps, etc.).Dripos does, however, calculate the exact amount each employee is owed. You can easily view this information by either clicking the âDownload Checksâ button in the payroll section
OR view the Net Pay on the employeeâs paystub
How fast will my employees receive their pay if sent via direct deposit?
How fast will my employees receive their pay if sent via direct deposit?
Employees will receive their direct deposit pay based on the processing timeline your company runs with.If your company runs a 2-day payroll, for example, running a payroll on Wednesday will deposit funds to employee accounts on Friday.Learn more about processing timelines here.
Money movement only occurs on business days. For example, if a 2-day processing payroll is ran on Friday, employees will be paid Tuesday.
Payroll Employees
How can my employee make a change to their W4?
How can my employee make a change to their W4?
Employees may make changes to their W4 at any time. Our payroll system will utilize the most recent W4 when running the next payroll.
1
Log into Payroll Portal
Employees will log into their payroll portal at https://dashboard.dripos.com/hub using their phone number
2
Open Payroll Settings
Click Open next to the shop name
3
Open Personal Information Popup
4
Open Tax Withholding
Click on Federal W-4
5
Regenerate New Form
Click Regenerate Form and Sign
I am trying to send my employee their payroll onboarding link. Where can i find this?
I am trying to send my employee their payroll onboarding link. Where can i find this?
Your employees automatically receive their payroll onboarding link via the email address associated with their employee profile in Dripos when added to your payroll system.If you need to resend the payroll onboarding link, the link itself is https://dashboard.dripos.com/hub. You may send that link directly to them!Or, you can resend the link using the following these steps:
- Go to Finance â Payroll â Employees
- Locate the employeeâs name and click the Gear icon next to it
- Choose Resend Payroll Onboarding Link â Save
Can my employee have their pay sent to two different bank accounts?
Can my employee have their pay sent to two different bank accounts?
No. Pay may only be sent to one default bank account.
Does Dripos file W-2 and 1099s on our behalf?
Does Dripos file W-2 and 1099s on our behalf?
Yes, we file W-2s and 1099s at the end of the year and they can be distributed to employees and made available to you through our platforms.All filed W-2 and 1099s will live in your Dripos Dashboard under Finance > Payroll > Employee Tax Documents
Does Dripos offer workers comp?
Does Dripos offer workers comp?
Yes! We are integrated with Next insurance to offer workers compensation that calculates premiums using actual payroll data from each cycle. This ensures that premiums are a true reflection of your payroll costs, rather than an over- estimate.If you already have workers compensation, you can call the Next agency at 888-289-2939 to see if your policy is eligible to switch to pay as you go billing.Learn more here!
Does Dripos offer 401K or Roth options?
Does Dripos offer 401K or Roth options?
At this time, weâre unable to manage 401k or Roth accounts, but can accommodate the proper deductions from employee paychecks if you offer this to your employees through Guideline or another retirement account provider.Learn more about setting up custom benefits here.
Can I offer Healthcare Insurance through Dripos to my employees?
Can I offer Healthcare Insurance through Dripos to my employees?
Yes, we offer health, dental and vision plans with a third party partner integrated into our payroll product.Additionally, bring over any existing plan or enroll in a new one from any carrier!Through our payroll partner, the administration of your plan will be completely taken care of.Purchase a plan or connect your current plan on your Dripos Dashboard under Finance > Payroll > Benefits > Healthcare
I've just terminated an employee, how do I go about paying their last payroll?
I've just terminated an employee, how do I go about paying their last payroll?
Before you terminate an employee in the Dripos system, please either include the employee in your next regular payroll or run an off-cycle at any time to pay this employeeâs final time cards.
Payroll Taxes
Does Dripos file my payroll taxes?
Does Dripos file my payroll taxes?
Yes, our payroll partner will remit all payroll taxes on your companyâs behalf at the end of each quarter and end of fiscal year. Please see here for a full list of state and federal tax forms filed and paid for by Check.
What forms does Dripos file on my behalf?
What forms does Dripos file on my behalf?
Please see here for a full list of state and federal tax forms filed and paid for by Check.
Where are my company tax documents that Dripos files?
Where are my company tax documents that Dripos files?
All company tax documents filed by our payroll partner will be available for viewing in your Dripos Dashboard under Finance > Payroll > Company Tax Documents
Manage Account
How can I export my entire payroll history?
How can I export my entire payroll history?
View all payroll history in one consolidated .csv file by exporting your Payroll Journal. Your companyâs payroll journal is available on your Dripos Dashboard under Finance > Payroll > Payroll JournalSelect the date range to export and download the file as a .csv.The journal will be sorted by pay period and employee.
How do I change the bank account my payroll is debited from?
How do I change the bank account my payroll is debited from?
On your Dripos Dashboard, navigate to Finance > Payroll > SettingsSelect Open Tax & Authorization Settings > Payment Method > Add Bank AccountEnsure the correct bank is listed as your default account to be used.
Only one bank account can be used at a time to debit payroll.