Hardware
Card Readers
- Overview
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- Troubleshooting Guides
Thermal Printers
- Overview
- Printer Setup
- Printer Troubleshooting
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Printer Troubleshooting
Epson Printer Troubleshooting Guides
Turn off the printer
Remove the bottom protective cover of the printer (if applicable) and locate the Reset button on the bottom of the printer:
Use a small tipped object such as a pen or toothpick to press the Reset button. Hold down the Reset Button for 5 seconds, and then simuanteously turn on the printer without releasing the Reset button.
The printer will print a “Initialization Complete” message when turned on.
Release the Reset button. The printer will be restored to its Factory Default Settings and an IP address slip will print out.
If your printer has randomly stopped printing, most likely the IP address has jumped. Easily update the IP address in your Dripos system.
Turn off the printer and then turn the printer back on. One the lights stablize, an IP address slip will print out.
On the Point of Sale > Setings > Printers > check if the IP address in the Dripos system matches exactly the one that just printed out.
If it does not match, press Edit and update the IP address > press Save.
Print a ticket. The printer will now work as usual!
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