Printing routes allow you to link your physical printer to any of your existing templates and filter what prints out to best suit your shop’s workflow.

Examples of printer workflows:

  • Print all food items to the kitchen printer automatically
  • Print all drink category items to the barista printer automatically
  • Only print customer receipt upon demand
  • Print all orders from the Drive Thru register only

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Add Printer Routes

1

On the Point of Sale > Setings > Printer Settings > Receipt Printer Connections > press Add Device

2

Complete the following fields:

Print Receipts on Ticket Creation: If toggled on, this ticket will print automatically when checkout is complete

Only Print New Items: If toggled on, if a product has already been printed once it will not print again should new items be added to the order or a saved ticket is used.

Printer is enabled: If toggled on, this template is in use

Print Whole Ticket: If enabled, the entire order will print if one of its items meets the filter requires (learn more on filtering in the next section)

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Filter Printer Route

Customize your printer routes to only print specific ticket types, categories, products, or orders from specific devices.

1

Press the pencil icon next to the receipt printer connection to filter

2

Press Setup Toggles

3

Determine the filters for this ticket template

The filter system is hierarchical—meaning the top filter in the list takes priority, but you can still apply multiple filters at once.

For example, you can filter by ticket type (For Here) and then by category (Espresso), so only Espresso items marked as For Here will be printed.

Ticket Type: Choose to print only the ticket types you need—whether it’s dine-in, takeout, or online orders—so the right tickets go to the right place

Device Type: Print tickets only from specific Point of Sale devices—ideal for directing orders to the right printer based on where they were placed

Products: Choose to print only specific products when they’re ordered—perfect for routing items like drinks or sandwiches to the right prep station.

Categories: Choose to print only specific categories when they’re ordered—perfect for routing items like drinks or sandwiches to the right prep station.

4

Press Save and repeat for as many workflows as needed for each printer.