Stripe M2

Stripe M2 Troubleshooting Guides

Dripos

Email Dripos Support (24/7)

Home

Order System

Team Management

Marketing

Store Operations

Reporting

Finance

Hardware

Onboarding

Troubleshooting

Product Updates

Dashboard

Status

Refer a Business to Dripos!

Your resource to the only piece of software a coffee shop needs.

Dripos Guidebook

Dripos Guidebook ☕

Get Started with Dripos Onboarding

Learn to Import Files From Your Prior Systems

Importing your Data From Other POS Systems

Your go-to guide for your first day live with Dripos! ☕

Launching Dripos - Day 1

Streamline your coffee shop operations with Dripos' Order System.

Overview

Order System Overview

Menu Building

Organize your shop's menu with categories

Create and Manage Menu Categories

Create menu products and allocate them to a respective menu category.

Products

Create and Manage Menu Products

Customize your menu products with modifiers

Modifier Basics

Streamline and consolidate your menu with modifier dependencies

Modifier Dependencies

Menu Tags

Learn how to properly tax your products through Dripos

Tax Rates

Create and attach service fees to different ticket types and orders.

Service Fees

Quickly edit your menu on the Point of Sale with Edit Mode

Edit Mode on the POS

Edit Mode on the Point of Sale

Learn how to create product and ticket discounts and apply them to orders

Discounts

Learn about the different types of discounts Dripos offers

Explore Discounts

Learn how to quickly attach product discounts to multiple menu products at once.

Bulk Add Discounts

Bulk Add Discounts on the Web Dashboard

Discover how to discount gift cards on the POS.

Discount Gift Cards

Learn about checking out on the Dripos POS as well as managing checkout on all platforms

Checkout Flow

Understand basic checkout flow on the Point of Sale

Checkout Basics

Use saved tickets to extend checkout on the POS

Saved Tickets

Learn how to scan products and add to cart using barcodes.

Barcodes

Learn how ticket types are created and used for ordering

Ticket Types

Learn how to create and manage payment types

Payment Types

Learn how to create and utilize checkout prompts

Checkout Prompts

Settings

Checkout Settings

Understand your shop's daily customer transactions

Dripos Transactions

Manage orders in real time with the Kitchen Display System

Kitchen Display System Overview

Configure your KDS to match your shop's desired workflow

Navigate the KDS

Navigating the Kitchen Display System

Streamline orders, reduce wait times, and keep your team in sync—so you can serve up great food and drinks, faster.

Kitchen Display System Settings

Customize tip options, tip splitting, and tip payouts for your shop on Dripos

Tipping System

Learn how to customize tip options shown on the register, card reader, and Dripos ordering platforms

Customer Facing Tipping

Customize tip pooling and tip splitting for your employees

Employee Tipping Setup

Learn how to automatically calculate tips for payouts in cash or via payroll

Employee Tip Payouts

Use auto gratuity to charge an automatic tip amount on certain orders

Automatic Gratuity

Allow for customers to place orders ahead of time with Dripos mobile ordering

Introducing Dripos Mobile Ordering

Learn how to enable Mobile Ordering with Dripos

Set Up Mobile Ordering

Customize the Mobile menu separately from the Point of Sale menu

Create Mobile Menu

Learn how to receive and manage mobile orders on the Point of Sale

Manage Mobile Orders

Discover how to prevent or add additional estimated order time to mobile orders

Weighted Queue Time

Create QR codes to help direct customers to your Dripos ordering platforms

QR Codes for Mobile Ordering

Mobile Ordering Settings

Connecting Third-Party Ordering Platforms to Dripos

Third Party Ordering Integration

Expand your POS setup beyond the standard ticket screen and register

Alternative POS Modes

Learn how to set up a secondary tablet as a customer-facing Display

Front Facing Display (POS)

Front Facing Display Mode on the POS

Learn how to set up a self-serve kiosk on the POS app

Kiosk Mode

Dripos Go

Keep processing payments and completing transactions even without an internet connection.

Offline Mode

Simplify the way you manage your team with Dripos Team Management.

Team Management Overview

Create employees and assign them team roles, pay rates, and permissions.

Build Your Team in Dripos

Create different roles to assign to employees

Roles

Team Roles

Determine which roles have access to different Dripos features

Permissions

Employee Role Permissions

Create and track your employees on your Dripos Web Dashboard

Employees

Grant or deny access to specific Dripos Point of Sale features

PIN Protected Features

Manage the onboarding of new employees through Dripos. 

Onboarding Overview 

A quick guide to the basics of Dripos Onboarding features. 

Get Started with Onboarding

Learn how to create and manage company documents for your onboarding packets. 

Managing Documents

Once packets are assigned to your employees, track their progress and review completed documents from your onboarding dashboard. 

Reviewing Documents and Packets

Learn how to fill out onboarding packets assigned by your employer. 

Employee Guide - Onboarding

Learn about scheduling your employees through Dripos

Scheduling System

Learn how to read and utilize the Dripos scheduler tool

Navigate the Scheduler

Schedule Settings

Learn how to view and manage your schedule as an employee

Employee Guide

Time Card System

Keep track of hours worked & tips earned by your employees with Time Cards

Time Cards

Use Dripos to keep track of employee paid or unpaid breaks

Employee Breaks

Configure your timecard settings for your employees

Time Card Settings

Time Off Policies

Create Time Off Policies

Time Off Requests

Manage Time Off Requests

Review, edit, and approve all employee time cards and time-off requests

Approval Center

Communicate with your employees with Dripos Team Messaging

Employee Messaging

Learn about Dripos' marketing capabilities

Marketing System Overview

Reward and keep track of loyal customers with Dripos Patrons

Patron System Overview

Create patron accounts on any Dripos platform.

Create Patron Accounts

Create Dripos Patrons

Learn how to view patron order and loyalty activity

View Patron Activity

Manage adresses, saved cards, and gift cards attached to patron accounts

Manage Patron Accounts

Create your store's very own customer loyalty program with Dripos

Customer Loyalty Program

Build your shop's loyalty system with Dripos

Create Program

Create Your Loyalty Program

Learn how patrons can earn and redeem loyalty points during the checkout process

Manage Loyalty

Loyalty Settings

Learn about the types of gift cards compatible with Dripos

Gift Card System Overview

Learn all about creating and managing your gift cards

Gift Card Basics

Purchase Dripos-compatible gift cards through eCard Systems

Physical Gift Cards

Create promotions and coupons for your patrons to use

Promotion and Coupon System Overview

Text Marketing System Overview

Send targeted text message campaigns to your patrons

Text Marketing Basics

Learn about managing your text marketing credits and overall campaigns with subscriber lists and coupon promotions

Hardware

Card Readers

Thermal Printers

Cash Drawers

Barcode Scanners

Stripe M2 Troubleshooting Guides