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Stripe S700 Troubleshooting Guides
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    Troubleshooting Guides

    Stripe S700 Troubleshooting Guides

    Common troubleshooting steps for Stripe S700 readers

    Remove a card reader from Wi-Fi mode and repair it in Advanced Reader Mode.

    Complete the following steps on each Point of Sale device that has a card reader paired to it in Wi-Fi Reader Mode. Advanced Reader mode cannot be set up if there are any card readers in WiFi reader mode.

    1

    Navigate to POS Settings > Card Readers

    2

    Remove the card reader in Wi-Fi Reader Mode by clicking the X next to the reader

    3

    Navigate to Tipping within the Point of Sale settings and toggle off Reader Tipping

    Set Tipping Mode to Before Payment or After Payment

    4

    Navigate to Advanced Settings in settings > Restart App

    5

    Navigate back to POS settings > Card Readers

    6

    On the card reader, swipe from left to right on the screen > press Device Settings > enter pin 07139 > Generate Pairing Code

    7

    Click Add Reader > enter pairing code > label reader > select Host Device of the iPad you are on > click Save

    1

    Select reader to repair

    On the Point of Sale tablet

    • Press the tribar in the upper left screen corner
    • Press the Settings button
    • Scroll down to Card Readers
    • Click the pencil icon next to the card reader to repair
    2

    Remove reader

    3

    Reset card reader

    Reset the reader by holding down the power button for 10+ seconds until the screen turns black.

    Do NOT press Power Off or Restart. Keep holding down the power button to reset.

    4

    Repair Reader

    Once the reader turns back on and resets itself, follow these steps to repair a reader to the Point of Sale.

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