Hardware
Card Readers
- Overview
- Pairing Guides
- Troubleshooting Guides
Thermal Printers
- Overview
- Printer Setup
- Printer Troubleshooting
Cash Drawers
Barcode Scanners
Stripe S700 Troubleshooting Guides
Common troubleshooting steps for Stripe S700 readers
Remove a card reader from Wi-Fi mode and repair it in Advanced Reader Mode.
Complete the following steps on each Point of Sale device that has a card reader paired to it in Wi-Fi Reader Mode. Advanced Reader mode cannot be set up if there are any card readers in WiFi reader mode.
Navigate to POS Settings > Card Readers
Remove the card reader in Wi-Fi Reader Mode by clicking the X next to the reader
Navigate to Tipping within the Point of Sale settings and toggle off Reader Tipping
Set Tipping Mode to Before Payment or After Payment
Navigate to Advanced Settings in settings > Restart App
Navigate back to POS settings > Card Readers
On the card reader, swipe from left to right on the screen > press Device Settings > enter pin 07139 > Generate Pairing Code
Click Add Reader > enter pairing code > label reader > select Host Device of the iPad you are on > click Save
Select reader to repair
On the Point of Sale tablet
- Press the tribar in the upper left screen corner
- Press the Settings button
- Scroll down to Card Readers
- Click the pencil icon next to the card reader to repair
Remove reader
Reset card reader
Reset the reader by holding down the power button for 10+ seconds until the screen turns black.
Do NOT press Power Off or Restart. Keep holding down the power button to reset.
Repair Reader
Once the reader turns back on, the reader settings will appear. Follow these steps to repair a reader to the Point of Sale.
If the reader settings screen does not appear right away, swipe from left to right on the screen > press Reader Settings > PIN 07139
If an error screen appears, press Reader Settings > PIN 07139.
If an error screen continues to appear, factory reset the reader by holding down the power and two volume buttons on the right side of the reader all at the same time until the screen prompts for a factory reset > press Yes