Troubleshooting Guides
Stripe S700 Troubleshooting Guides
Common troubleshooting steps for Stripe S700 readers
Switch from WiFi Card Reader (Legacy) mode to Advanced Reader mode
Switch from WiFi Card Reader (Legacy) mode to Advanced Reader mode
Remove a card reader from Wi-Fi mode and repair it in Advanced Reader Mode.
Complete the following steps on each Point of Sale device that has a card reader paired to it in Wi-Fi Reader Mode. Advanced Reader mode cannot be set up if there are any card readers in WiFi reader mode.
1
Navigate to POS Settings > Card Readers
2
Remove the card reader in Wi-Fi Reader Mode by clicking the X next to the reader
3
Navigate to Tipping within the Point of Sale settings and toggle off Reader TippingSet Tipping Mode to Before Payment or After Payment
4
Navigate to Advanced Settings in settings > Restart App
5
Navigate back to POS settings > Card Readers
6
On the card reader, swipe from left to right on the screen > press Device Settings > enter pin 07139 > Generate Pairing Code
7
Click Add Reader > enter pairing code > label reader > select Host Device of the iPad you are on > click Save
How to repair an existing reader
How to repair an existing reader
The WiFi password will need to be inputted during this process.
1
Select reader to repair
On the Point of Sale tablet
- Press the tribar in the upper left screen corner
- Press the Settings button
- Scroll down to Card Readers
- Click the pencil icon next to the card reader to repair
2
Remove reader
3
Factory Reset card reader
Hold down the power button and two volume buttons at the same time (that’s all 3 buttons at once!)The screen will ask to Factory Reset, press Yes
4
Repair Reader
Once the reader turns back on, the reader setup steps will begin. Follow these steps to repair a reader to the Point of Sale.
If the reader settings screen does not appear right away, swipe from left to right on the screen > press Reader Settings > PIN 07139If an error screen appears, press Reader Settings > PIN 07139.If an error screen continues to appear, hold down the power button for 10 seconds until the screen turns black and reboots.