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Remove a card reader from Kiosk Reader Mode and repair it in Advanced Reader Mode.
Complete the following steps on each Point of Sale device that has a card reader paired to it in Kiosk Reader Mode. Advanced Reader mode cannot be set up if there are any card readers in Kiosk Reader mode.
1
Navigate to POS Settings > Card Readers
2
Remove the card reader in Kiosk Reader Mode by clicking the X next to the reader
3
Navigate to Tipping within the Point of Sale settings and toggle off Reader TippingSet Tipping Mode to Before Payment or After Payment
4
Navigate to Advanced Settings in settings > Restart App
5
Navigate back to POS settings > Card Readers
6
On the card reader, swipe from left to right on the screen > press Device Settings > enter pin 07139 > Generate Pairing Code
7
Click Add Reader > enter pairing code > label reader > select Host Device of the iPad you are on > click Save
The WiFi password will need to be inputted during this process.
1

Select Reader to Re-pair

On the Point of Sale tablet
  • Press the tribar in the upper left screen corner
  • Press the Settings button
  • Scroll down to Card Readers
  • Click the pencil icon next to the card reader to repair
2

Remove Reader

3

Factory Reset Card Reader

Hold down the power button and two volume buttons at the same time (that’s all 3 buttons at once!)The screen will ask to Factory Reset, press Yes
4

Re-pair Reader

Once the reader turns back on, the reader setup steps will begin. Follow these steps to repair a reader to the Point of Sale.
If the reader settings screen does not appear right away, swipe from left to right on the screen > press Reader Settings > PIN 07139If an error screen appears, press Reader Settings > PIN 07139.If an error screen continues to appear, hold down the power button for 10 seconds until the screen turns black and reboots.
When charging, you must remove the reader from the dock and plug the cable directly into the side. It will not charge properly if it is plugged into the side while sitting on the dock.
1
Press the tribar in the upper left corner of the POS
2
Press the refresh button (circular arrow) that appears next to the Dripos logo at the top of the side menu
3
On the card reader, press Confirm on the “Could not Connect to Reader” message
4
Select the appropriate register on the the “Connect to Register” screen on the card reader after POS has been refreshed
1
Hold down the power button on the right hand side of the card reader until the screen turns black to perform a Hard Reset. Ignore the pop-up options to “Power Off” or “Restart” the device.
2
While the card reader is turning back on, press the tribar in the upper left corner of the POS
3
Press the refresh button (circular arrow) that appears next to the Dripos logo at the top of the side menu
4
Once the card reader turns on, the error message should disappear.