Common troubleshooting steps for Stripe S700 readers
Remove a card reader from Wi-Fi mode and repair it in Advanced Reader Mode.
Complete the following steps on each Point of Sale device that has a card reader paired to it in Wi-Fi Reader Mode. Advanced Reader mode cannot be set up if there are any card readers in WiFi reader mode.
1
Navigate to POS Settings > Card Readers
2
Remove the card reader in Wi-Fi Reader Mode by clicking the X next to the reader
3
Navigate to Tipping within the Point of Sale settings and toggle off Reader Tipping
Set Tipping Mode to Before Payment or After Payment
4
Navigate to Advanced Settings in settings > Restart App
5
Navigate back to POS settings > Card Readers
6
On the card reader, swipe from left to right on the screen > press Device Settings > enter pin 07139 > Generate Pairing Code
7
Click Add Reader > enter pairing code > label reader > select Host Device of the iPad you are on > click Save
1
Select reader to repair
On the Point of Sale tablet
Press the tribar in the upper left screen corner
Press the Settings button
Scroll down to Card Readers
Click the pencil icon next to the card reader to repair
2
Remove reader
3
Reset card reader
Reset the reader by holding down the power button for 10+ seconds until the screen turns black.
Do NOT press Power Off or Restart. Keep holding down the power button to reset.
4
Repair Reader
Once the reader turns back on and resets itself, follow these steps to repair a reader to the Point of Sale.
