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Payroll

General tip splitting:
  • Tips are split based on time cards, not just payroll enrollment.
  • As long as employees are clocking in/out and time cards exist before payroll, tips are included for all eligible employees on that shift, even if some are not enrolled in payroll.
  • Currently, tips are split equally among eligible employees.
Invoice tips:
  • If your tips are split By Transaction, invoice tips are not automatically split among employees.
  • Invoice tips are included in your payouts, and can be manually split by you outside the system or added to payroll manually.
To manually add invoice tips to payroll:
  1. Determine the total invoice tips (via Orders → Invoicing → Invoice List → View or Reports → Invoicing).
  2. Decide how to split (equal or weighted).
  3. When running payroll, on Hours & Pay, click + Additional Tips for each employee and enter the amount as Paycheck Tips or Cash Tips as appropriate.
Tips when nobody is clocked in:
  • Tips are always part of your daily payouts, even if no one is clocked in at that moment.
  • If you use Dripos payroll to calculate tips, tips are debited from your payroll bank account based on time cards. If no tips need to be distributed (e.g., no eligible time cards), the money simply remains in your bank account.
Yes! Time cards do not need to be approved to be paid.
  • When you run payroll, Dripos automatically pulls in all unpaid time cards for the Pay Period, regardless of approval status.
  • The Approval Center is mainly for review and internal control, not a requirement for payment.
  • There is no risk of double-paying the same time card; each time card can only be paid once.
There are a few reasons why this can happen with the most common reasons being:1. Already paid
  • Each time card can only be paid once. If a time card shows No pay earned, it may have already been included in a previous payroll.
2. Outside the selected work period
  • When running payroll, only unpaid time cards within the selected Work Period are pulled in.
  • If the date range is wrong, some time cards won’t appear.
3. Missing or incomplete time cards
  • Time cards with missing clock-in/clock-out times or obvious errors may need to be edited before they calculate correctly.
4. Roles without any pay rates attached
  • Time cards that are attached to roles without pay rates will show as no pay earned until the role/employee is assigned a pay rate.
To fix:
  1. Confirm the Pay Period when running payroll includes the dates you expect.
  2. Edit and re-save any incorrect time cards, then re-run or adjust payroll as needed.
Common reasons an employee doesn’t get paid on time:
  1. Payroll wasn’t submitted or was submitted late
  • Go to the Web Dashboard → Finance → Payroll → History to confirm the pay run was created and approved before the deadline.
  1. Incorrect or failed bank info
  • In Finance → Payroll → Employees, open the employee and confirm their bank info is complete and correct.
  • If a payment failed, you’ll typically see a failed payment status; in many cases, the payment can be retried after the employee updates their bank details, or funds can be returned to your account for manual payment.
  1. Time cards not included in the pay run
  • Confirm the employee’s time cards are in the correct pay period and were included when you ran payroll.
If everything looks correct and the deposit still hasn’t arrived after the normal processing window, contact Dripos Support so we can check the payment status.
If an employee’s paystub looks wrong:
  1. Check hours and time cards
  • Go to the specific payroll run → expand the employee.
  • Confirm: all expected time cards are present; clock-in/clock-out times and total hours are correct; overtime hours (if any) look right.
  1. Check pay rate and earnings types
  • Confirm the employee’s hourly rate or salary is correct in Finance → Payroll → Employees.
  • Look for additional earnings (overtime, bonuses, tips) that may increase pay.
  1. Review deductions and withholdings
  • On the paystub, review pre-tax and post-tax deductions, and federal, state, and local taxes.
  • Changes to W-4 or new deductions can change net pay even if hours are the same.
If the issue is due to incorrect hours or rate, you can correct it using an off-cycle payroll or a post-tax deduction (see “How do I run an off-cycle payroll / correct an overpayment?”).
For complex or unclear discrepancies, contact Dripos Support so we can help review the payroll details.
Running an off-cycle payrollUse an off-cycle payroll for missed pay, corrections, bonuses, or terminations.
  1. Go to Finance → Payroll on the Dashboard.
  2. Click Run Payroll → under Other Payroll Options, select Off-Cycle.
  3. Choose: Method of Payment (Employee Preference [direct deposit/manual per employee], or Manual [you pay employees outside the system; Dripos only handles taxes and reporting]); Work Period (date range you’re paying for); Payday (next available or a custom future date; any future date if Method of Payment = Manual).
  4. On Hours & Pay, confirm or add hours, regular pay, and any Additional Tips (Paycheck Tips or Cash Tips).
  5. Review and Submit.
Correcting an overpaymentOverpayments are handled by voiding and reprocessing, or by using a deduction:1. Void the incorrect payroll line item - Contact Dripos Support to help void the affected employee’s payroll line in Check Console. Once voided, their time cards will be marked as unpaid again.2. Fix the time card(s) - On the Dashboard, edit the incorrect time card(s) to reflect the correct hours.3. Re-run as an off-cycle payroll - Run an Off-Cycle Payroll for the same Work Period. Important: Set Method of Payment = Manual if the employee already received the net pay and you’re only fixing taxes/reporting. Otherwise, they will be double-paid.4. Recover the overpaid net pay - Either handle repayment directly with the employee (outside the system), or add a one-time post-tax deduction on their next paycheck via Finance → Payroll → Post-Tax Deductions.
For any voids or complex corrections, reach out to Dripos Support so we can walk through the safest option.
There are two main ways to pay time-and-a-half for holidays in Dripos:Option 1: Create a special holiday role
  1. Go to Team → My Team → Roles and create a new role (e.g. “Holiday - Barista”) with the 1.5x pay rate.
  2. Assign this role to the employees who worked the holiday.
  3. Go to Time Cards on the Dashboard, open each holiday time card, and change the Role to the new holiday role.
  4. Re-save each time card so the updated rate applies for payroll.
Option 2: Temporarily change the employee’s pay rate
  1. Go to Team → My Team → Employees, open the employee, and update their pay rate to the 1.5x rate.
  2. Go to Time Cards, open each holiday time card, and click Save again so the new rate is applied.
  3. After that, change the employee’s pay rate back to their normal rate so future time cards use the regular pay.
Availability:
  • W-2s are typically available by mid-January for the previous tax year.
Access for owners/admins:
  1. Go to Finance → Payroll → Employee Tax Documents on the Dashboard.
  2. Download W-2s and 1099-NECs that have been filed.
Access for employees:
  1. Employees can access their own W-2s directly through their payroll dashboard (Hub) once they’re available.
  2. For employees who did not opt in to electronic delivery, physical W-2s are mailed to the address on file.
Change the payroll bank account:
  1. Go to Finance → Payroll → Settings on the Dashboard.
  2. Click Open Tax & Authorization Settings.
  3. Under Payment Method, click Add Bank Account and enter the new account.
  4. Set the new account as Default and remove or de-prioritize the old account. Only one bank account can be used at a time to debit payroll.
Handle an EIN change:Changing your EIN requires a new payroll account with our payroll partner:1. Update EIN for payouts (Stripe) - The night before the EIN change, go to Finance → Payouts → Settings → Open Stripe Settings. Update your EIN there. This takes effect immediately, so only do this right before the change.2. Update EIN for payroll (new payroll account) - Our team will determine the last payroll to be run under the old EIN, and after that payroll is paid, wipe the old payroll dashboard.3. Download old payroll documents - Before the wipe, download all needed tax documents, payroll journals and reports. We also retain this data on our end, but you should keep your own copies.4. Re-onboard to payroll with the new EIN - Complete payroll onboarding again with the new EIN. Employees will re-onboard as needed under the new account. We recommend notifying employees ahead of time so they complete onboarding quickly.
Contact Dripos Support before making an EIN change so we can coordinate timing and steps.

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Reports

The Taxable Sales Report (and related Tax Categories Report) breaks down your sales and tax as follows:1. Tax Collected - The total dollar amount of tax collected from sales in the selected period.2. Taxable Amount - The total dollar amount of sales that tax was collected on. This is the sum of all items marked as taxable that were sold in that period.3. Non-Taxable Sales - The total amount of non-taxable sales, such as products marked as non-taxed and tax-exempt sales.4. 3rd Party Sales (if applicable) - The total amount of sales collected through third-party platforms (e.g., delivery partners), as reported in that section.Note: Dripos does not collect third-party sales or taxes as these will be collected via your third-party merchant portal.For a detailed view of which items and orders contributed to these totals, we recommend reviewing both the Taxable Sales Report and the Tax Categories Report together.
There are two separate concepts in your reports:1. Pass Processing Collected
  • This line item shows only the processing fees you passed on to customers (when that feature was available).
  • As of May 7, 2025, the ability to pass on processing fees was removed from Dripos.
  • After that date, the Pass Processing Collected line item will no longer increase. You may still see a historical amount there from before May 7, 2025.
2. (Processing)
  • This line item at the bottom of the Sales Summary Report shows all processing-related fees, including card processing fees and payout fees (the fee charged each time funds are paid out to your bank).
Because Pass Processing Collected excludes payout fees and is no longer accumulating after May 7, 2025, it will not match the (Processing) total. For a clearer breakdown of card processing vs. payout fees, use the Payment Methods Report on the Dashboard.