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Employees

  1. Go to the Web Dashboard → Team → My Team → Employees.
  2. Click the Inactive Employees tab.
  3. Find the employee and click their row.
  4. Click Actions → Reinstate Employee.
  5. Confirm and update any role or pay information as needed.
  1. Go to the Web Dashboard → Team → My Team → Roles.
  2. Click View/Edit on the role you use (e.g. “Manager”).
  3. Under Notifications, enable notifications for Time Off Requests.
  4. Save.
Anyone with that role will receive alerts when employees submit time-off requests.
Invoice tips:
  • If your tips are split by Transaction, tips on invoices are not automatically split among employees.
  • Invoice tips are included in your payouts, and you can manually split them among employees, then add them to payroll by clicking + Tips in the Hours & Pay step when running payroll.
  • You can see invoice tips by: 1) Orders → Invoicing → Invoice List → View (scroll to see the breakdown), or 2) Dashboard → Reports → Invoicing (filter by date and view the Tips column).
Days when nobody is clocked in:
  • Tips are always included in your daily payouts, even if you plan to distribute them later.
  • If no tips need to be distributed via payroll, the money simply stays in your bank account.
Dripos follows federal Fair Labor Standards Act (FLSA) guidelines for overtime when the “Calculate Overtime with Dripos” setting is enabled.How overtime is calculated:
  1. Overtime threshold
  • For employees covered by FLSA, overtime is calculated on all hours worked over 40 in a workweek.
  1. Overtime rate
  • Any hours over 40 in a workweek are paid at 1.5x the employee’s regular hourly rate (“time and a half”).
  1. How this works in Dripos
  • When Calculate Overtime with Dripos is turned on in your Dashboard → Settings → Time Cards , Dripos: ▪ Tracks total hours worked per employee each workweek. ▪ Automatically applies the 1.5x overtime rate to all hours over 40. ▪ Sends those overtime hours and rates directly into Dripos Payroll for you.
  1. Who is typically covered by FLSA? In general, most hourly coffee shop employees are covered if:
  • Your business has $500,000 or more in annual gross revenue , or
  • Your business or employees engage in interstate commerce (for example, processing credit card transactions, making out-of-state calls, or shipping goods).
  • If you’re unsure how overtime laws apply to your specific business or state, we recommend confirming with your accountant or legal advisor.
  • Dripos will then automatically calculate overtime based on the settings you enable in your account.
Here are two ways in which you can edit time cards to reflect holiday pay:
  1. You can add a new Role (Team > My Team > Roles) that has this 1.5x pay rate attached to the role and attach these employees to that role. Then, you can go back and edit their time cards to be under this new role. By re-saving these time cards under the new role, the updated pay rate will apply. Note that this would mean your employees would have the opportunity to clock into this new role moving forward unless it is later deleted / updated to reflect their regular pay rate.
  2. Pay rate changes are applied effective immediately to time cards created after the change — however, they can always be manually backdated by clicking into old time cards and re-saving them. That being said, an alternative solution would be to update your employees’ pay rates to this 1.5x rate and re-save the time cards afterwards. Then, you can update their pay rate again to reflect their regular rate to ensure time cards moving forward have the regular pay rate attached.
If an employee/customer reports that they are not receiving a text verification code when logging in (usually seen with the Hub App), have them text START to +1 (888) 503-3747, which is the number that sends the OTP codes.If they see the error “Free MSG Unavailable to Send Message: Message Blocking” or don’t receive a message at all, it means the number is either blocked or marked as spam. They will need to unblock this number on their end or, at times, contact their network carrier to unblock this number!
Employees can only see the locations set on their profile. To give an employee access to more than one location, add the others as Additional Home Locations on their profile.To do this, open the Dashboard and go to Team > My Team > Employees, select the employee, and add the additional locations under Additional Home Locations. Once saved, those locations will appear in their Hub App.

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Operations

If checklists are going straight to History, they likely have no duration set.To keep a checklist active for a set time:
  1. On the Dashboard, go to Team → Checklists.
  2. Click View on the checklist.
  3. Click Edit Information.
  4. Set a Duration using minutes, hours, and/or days. This controls how long the checklist stays Active before moving to History.
  5. Save your changes.
For multi-day or weekly checklists, set the duration to more than 24 hours so they remain active across days.

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Permissions

Require PIN for discounts:
  1. Go to Dashboard Settings → Employee Management.
  2. Toggle Require PIN for Discounts on POS to Yes.
  3. Go to Team → My Team → Roles → Permissions.
  4. Ensure only the appropriate roles have PINs enabled: Team → Team Full or Team → Apply Discounts.
Require PIN for POS Settings:
  1. Go to Dashboard Settings → Employee Management.
  2. Toggle Require PIN for Settings on POS to Yes.
  3. In Roles → Permissions, ensure only trusted roles have: Team → Team Full or Team → Settings Page.
  1. Go to the Web Dashboard → Team → My Team → Roles.
  2. Click Create Role (e.g. “Accountant”).
  3. Under Permissions, enable only what they need (commonly: Reports; Finance → Payouts; disable access to menu, team management, marketing, etc.).
  4. Save the Role.
  5. Go to Team → My Team → Employees and Add Employee.
  6. Assign the new Accountant role to the employee and send them an invite to the Dashboard.