Manage Loyalty

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Earn Loyalty Points

• S700 Card Reader
• Point of Sale
• Order Website
• Order App

S700 Card Reader Customers may input their phone number at any point throughout the checkout process from the S700 card reader by clicking Claim to claim points.

Point of Sale Cashiers may enter patron information on the Point of Sale from either the cart or the payment screen.

Cart

Payment Page

Order Website Customers can log into the order website to place orders under their patron account

Customers can also create a new patron account during the checkout process

Order App Customers will be required to log in with a phone number to place an order on the Dripos Order App, thus ensuring a patron account is created.

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Redeem Loyalty Points

• S700 Card Reader
• Point of Sale
• Order Website
• Order App

S700 Card ReaderAvailable Rewards Prompt: If enabled, customers will be prompted on the S700 card reader screen to redeem their loyalty rewards should they be eligible

Point of SaleThere are two methods for redeeming rewards from the Point of Sale

1

Payment Method Screen

Select Rewards on the payment method screen to view any available rewards the customer may have

2

Rewards Pop Up

Available Rewards Prompt: If enabled, cashiers will be prompted to select if a customer would like to redeem their loyalty rewards.

Order WebsiteWhen a customer is signed in on the order website, any available rewards will appear at checkout.

Order AppWhen a customer is signed in on the order app, any available rewards will appear at checkout.

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View Order Loyalty Activity

Dashboard

Click Sales > Transactions

Click View or the new tab icon to open a transaction’s page

View points earned and points redeemed on the transaction:

Point of Sale

Press the tribar in the upper left screen corner > Transactions

View loyalty points earned and redeemed on any specific transaction

After a transaction is complete, loyalty points earned and redeemed as well as the patron attached cannot be changed.Adjust the points on a patron profile by navigating to the tribar in the upper left screen corner > Patrons > search for the patron > Edit Patron Info > Points

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View Customer Loyalty Activity

Dashboard

Dashboard

1

Click Marketing > Patrons

2

Search for patron by name, phone number, or email

3

Click View on the patron profile

4

View the current points, their lifetime points, and all redemption history from their profile page

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To add or remove patron points manually, click Edit

6

Add a positive (10) number to add points and a negative number (-10) to remove points fromt this patrons profile > click Save

Point of Sale

Point of Sale

1

Press the tribar in the upper left screen corner > Patrons

2

Search for patron by name, phone number, or email

3

To change the patron’s point amount, click Edit Patron Info

Change the total amount of points > click Save

Scroll to the bottom to view patron loyalty redemption history

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