To earn loyalty points, customers must input their phone number during the checkout process. Customers will automatically earn loyalty points if the products in their cart meet your loyalty system’s earning rules.See below for the various ways patron information can be inputted for an order:
S700 Card Reader
Point of Sale
Order Website
Order App
S700 Card Reader Customers may input their phone number at any point throughout the checkout process from the S700 card reader by clicking Claim to claim points.
Point of Sale Cashiers may enter patron information on the Point of Sale from either the cart or the payment screen.
Cart
Payment Page
Order Website Customers can log into the order website to place orders under their patron account
Customers can also create a new patron account during the checkout process
Order App Customers will be required to log in with a phone number to place an order on the Dripos Order App, thus ensuring a patron account is created.
When a customer earns enough points for a reward, available rewards will automatically appear at checkout.
S700 Card Reader
Point of Sale
Order Website
Order App
S700 Card ReaderAvailable Rewards Prompt: If enabled, customers will be prompted on the S700 card reader screen to redeem their loyalty rewards should they be eligible
Point of SaleThere are two methods for redeeming rewards from the Point of Sale
1
Payment Method Screen
Select Rewards on the payment method screen to view any available rewards the customer may have
2
Rewards Pop Up
Available Rewards Prompt: If enabled, cashiers will be prompted to select if a customer would like to redeem their loyalty rewards.
Order WebsiteWhen a customer is signed in on the order website, any available rewards will appear at checkout.
Order AppWhen a customer is signed in on the order app, any available rewards will appear at checkout.
View points earned and redeemed on an order from the transaction page
Dashboard
Click Sales > Transactions
Click View or the new tab icon to open a transaction’s page
View points earned and points redeemed on the transaction:
Point of Sale
Press the tribar in the upper left screen corner > Transactions
View loyalty points earned and redeemed on any specific transaction
After a transaction is complete, loyalty points earned and redeemed as well as the patron attached cannot be changed.Adjust the points on a patron profile by navigating to the tribar in the upper left screen corner > Patrons > search for the patron > Edit Patron Info > Points
