Loyalty must be enabled in order for any of your patrons to be able to collect points.

Once enabled, patrons are able to collect and redeem loyalty points by placing an order on any of your shop’s order platforms. This can be tracked on the Web Dashboard.

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View Patron Loyalty Points

Via the Web Dashboard

  1. Log on to the Web Dashboard. Once signed in, select Marketing > Patrons:
  1. Locate the patron account you wish to view the loyalty points for > click View. You can also always search a patron’s phone number or name in the search box:
  1. Once on the patron’s page, you will be able to view both the Lifetime Points collected by the patron, as well as the Current Points they have available to redeem:

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Earning Loyalty Points

Patrons can earn loyalty points when placing an order on any of your shop’s order platforms.

Loyalty must first be enabled in order for any of your patrons to be able to earn points.

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Earn Loyalty on Point of Sale

At Checkout on the Register

  1. Log on to the Point of Sale. Once signed in, click on the 3 line icon at the top left of the screen > click Register:
  1. Add items to the cart. Once you begin the checkout process, click the + Patron or Name button at the top right of the screen:
  1. This will prompt a pop up to appear. Click on the Attach Patron tab > search for the patron by entering either their name or phone number. Click on their name to attach them to the transaction:

  1. Complete the checkout process by paying for the order.

  2. Once you get to the Receipt page, the amount of stars the patron earned from the order will be displayed at the bottom of the page:

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Earn Loyalty on Order App

  1. Once signed in to your patron account, add items to the cart > click on the cart icon at the bottom right of the screen > select Proceed to Checkout:
  1. Complete the checkout process and select Place Order:
  1. On the Order Details page, scroll to the Rewards section at the bottom. Here, you will be able to see the amount of stars you earned from the order:

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Earn Loyalty on Order Website

  1. Once signed in to your patron account, add items to the cart > click on the cart icon at the top right of the screen > select Checkout:
  1. Complete the checkout process and select Confirm Order:
  1. You will then be able to see the amount of stars you earned from the order at the top of the order confirmation screen:

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Redeem Loyalty Points

Patrons can redeem their loyalty points when placing an order on any of your shop’s order platforms.

Loyalty must be enabled in order for any of your patrons to be able to redeem their points.

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Redeem Loyalty on Point of Sale

At Checkout on the Register

  1. Log on to the Point of Sale. Once signed in, click on the 3 line icon at the top left of the screen > Register:
  1. Add items to the cart, Once you begin the checkout process, click the + Patron or Name button at the top right of the screen:
  1. Click on the Attach Patron tab > locate the patron by entering either the name or phone number attached to their account > click on their name:
  1. Once on the Payment Method page, click on the Rewards button:
  1. On the Available Rewards page, select the reward you would like to redeem for this order:

  1. Once you have selected the reward, complete the checkout process by paying for the remainder of the order.

  2. After you complete the order and redeem your points, your current stars amount will automatically update, and will be displayed at the top left of the screen:

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Redeem Loyalty on Order App

  1. Once signed in to your patron account, add items to the cart > select the cart icon at the bottom right of the screen > select Proceed to Checkout:
  1. Go to the Total section on the checkout page > select Rewards:
  1. On the Available Rewards page, locate the reward you would like to redeem for this order > click Apply:
  1. Complete the checkout process by paying for the order.

Your current stars amount will automatically update after you complete the order and redeem your points.

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Redeem Loyalty on Order Website

  1. Once signed in to your patron account, add items to the cart > click on the cart icon at the top right of the screen > select Checkout:
  1. Locate the Current Stars section at the top right of the checkout page > select the reward you would like to redeem for the order:
  1. Complete the checkout process by paying for the remainder of the order.

Your current stars amount will automatically update after you complete the order and redeem your points.

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