Set Up Review Agent
Connect Google, map your locations, and turn requests on
Reviews & Results
Read your dashboard, reply to reviews, and troubleshoot
How It Works
1
A Customer Becomes Eligible
After a recent visit, the customer enters the flow automatically. The same visit never triggers two requests.
2
The Request Goes Out
An email, a text message, or both, depending on the channels you enabled during setup. The message contains a link to your feedback form.
3
The Customer Rates Their Visit
The form carries your logo and accent color. The rating is stored as soon as they submit it, before anything else is asked.
4
The Rating Decides What Comes Next
A high rating goes straight to your Google review page. A lower rating gets a comment box asking what happened, with the Google review link beside it.
The rating changes which action is emphasized, never whether the Google option appears. Every customer who submits the form reaches a screen containing it.
5
Results Land on Your Dashboard
Private feedback appears as soon as it is submitted. Google reviews sync once a day, so a new review can take up to a day to show up.
Turning On Review Agent
1
Open the Review Agent Page
Navigate to the Dashboard > Marketing > Review Agent.
The page is available to the owner and to employees with the Admin, Marketing Full, or Marketing Campaigns permission. Everyone else does not see Review Agent in the Marketing menu.
2
Click Get Started
The page shows what Review Agent does and what it costs before anything is charged.
3
Review the Terms and Sign
The agreement lists every store location that will be billed. Type your full name to sign on behalf of your company.
4
Start Setup
Signing swaps the page over to Review Agent itself, where the setup wizard walks you through connecting Google and turning requests on.
Pricing
Review Agent is $50 per month, per store location. It is a recurring monthly fee that is added as a separate line item on your existing Dripos subscription and billed on the same invoice.FAQs
Who gets a review request?
Who gets a review request?
Every customer who makes a purchase and has an email address or mobile number on file. They enter the flow automatically after their visit.There are no settings to target or exclude specific customers. If Review Agent can reach a customer, it asks them.
How often can the same customer be asked?
How often can the same customer be asked?
At most once every 90 days. A customer who received a request in the last 90 days is skipped until the 90-day period ends, no matter how often they visit.The same visit never triggers two requests. If a customer does not respond, Review Agent sends one reminder on a delay, and reminders stop as soon as they submit.
If a customer says they never got a request, check the audit log for that customer. See Troubleshooting for common causes.
Can I reply to private feedback?
Can I reply to private feedback?
Not from Review Agent. Private feedback is not public and has no reply function.Every piece of private feedback is tied to a customer, so you always know who sent it. To follow up:
- Note the customer attached to the feedback.
- Message them directly from the Point of Sale with Patron Chat, or send them a one-time campaign from Marketing > Communication > Campaigns.
Google reviews work differently. You can reply to those from the Reviews tab, and your reply is published under the review on your Google Business Profile. See Replying to Reviews.
Will customers who already left a Google review be asked again?
Will customers who already left a Google review be asked again?
Not for a Google review. Google allows one review per person per business, so customers who have already left one are not asked for another.They can still be asked for private feedback.
Do review requests respect opt-outs?
Do review requests respect opt-outs?
Yes. Review Agent follows every customer’s email and SMS opt-in settings. Anyone who unsubscribes from email or replies STOP to a text will not receive further requests on that channel.