Ticket Basics

View Tickets on the Web Dashboard

1. Log on to the Web Dashboard. Once signed in, select Sales > Tickets:

2. Once on this page, you will be able to view all of your tickets: past, present, and scheduled.

3. To access additional details on a specific ticket, click View:

5. You will then be taken to the specific ticket’s page, where you will be able to access the following information:

Ticket Information: This section of the page will display basic information on the ticket, including the Order Name, Ticket Number, Platform the Ticket Originated on, and the Unique Identifier.

Payment Overview: This section of the page will display the ticket’s payment breakdown, including the Subtotal, Fees, Discounts, Tips, and Tax.

Payments and Line Items: At the very bottom of the page, you can click into the Line Items and Payments tabs to access even more specific ticket details.

1. Log on to the Web Dashboard. Once signed in, select Sales > Tickets:

2. Once on this page, you have the ability to search tickets or filter between a specific date range:

3. In addition, you can also click on the Payout dropdown to filter the range of tickets. Selecting a payout will filter the tickets, displaying only those that were included in the sales associated with that specific payout:

4. To filter tickets by either Payment Type, Ticket Type, or Platform Created, click on any of the check boxes next to your desired types or platforms:

Edit Ticket Info

1. Log on to the Point of Sale. Once signed in, click on the 3 line icon at the top left of the screen > click on the Transactions tab:

2. Click on the ticket you wish to edit > click the Edit Ticket button next to the pencil icon:

3. This will prompt a pop-up to appear where you can edit the ticket’s Order Name, Phone Number, Order Time, and Order Type:

4. Once you have finished making your desired modifications, click Save.

Refund and Void Tickets on the Web Dashboard

1. Log on to the Web Dashboard. Once signed in, select Sales > Tickets:

2. Locate the specific ticket you wish to refund or void > click View:

3. Once on the ticket’s page, you will be able to refund or void the order:

To refund: Go to the Payment Overview section of the page > click the Refund button > select from the dropdown if you’d like to refund a specific item or a custom amount > click Send Refund:

To Void: Go to the Payment Overview section of the page > click the Void button > confirm on the pop-up page by clicking Void:

Send Receipts from the POS

1. Log on to the Point of Sale. Once signed in, click on the 3 line icon at the top left of the screen > click on the Transactions tab:

2. Click on the specific ticket you want to send a receipt for.

3. Press the Send Receipt button under the Order Information section:

4. This will prompt a pop-up to appear where you will need to enter either the phone number or email of the person you’d like to send the receipt to:

5. Once you have done this, click Send Receipt.