Order System
Tickets
- Ticketing System Overview
- Ticket Basics
- Kitchen Display System
Checkout Flow
- Checkout Overview
- Checkout Basics
- Saved Tickets
- Barcodes
- Checkout Management
Mobile Ordering
Third Party Ordering
Offline Mode
Keep processing payments and completing transactions even without an internet connection.
Dripos Offline Mode provides the ability to take orders when the Point of Sale is disconnected from the internet.
Only cash and manual card payments can be taken in Offline Mode
Once the internet is reconnected, all orders must be processed in order to complete the transaction.
There are several places you can reference to determine if your Dripos Point of Sale device has gone offline:
The Status Bar
If the top status bar is red and says Internet Status: Offline, this means the POS is in offline mode:
The Status Bar
If the top status bar is red and says Internet Status: Offline, this means the POS is in offline mode:
Notification Banner
A notification banner will appear at the bottom of the screen when offline and while online if there are pending offline orders to process.
Icons
If there are offline orders and time cards that need to be processed, icons will appear on the left-side menu of the POS.
The orders and time cards will need to be processed in order for the icons to disappear.
Checkout Warning
If an order is started while in Offline Mode, a pop-up will appear when you click Charge.
A banner will also display at the bottom of the POS during the entire checkout flow when offline.
Orders can still be taken in offline mode using cash and manual payment.
Add items to cart as usual and press Charge to proceed to payment
The POS will warn you that you are in offline mode with a pop-up. Press Confirm to proceed.
Once on the payment methods screen, only cash and manual card payments will be available for use
Select Cash to take a normal cash transaction (once the order is processed online, the cash drawer amounts will adjust)
Select Manual Card if a customer has a physical debit or credit card and enter the card details to charge
If manually entered card information is incorrect, the transaction won’t process when back online and the sale will be lost. Please double-check the information inputted!
Press the red banner at the bottom that reads “You are offline or have pending offline orders, tap to view banner at the bottom of your screen.”
This will prompt the offline mode screen to appear, which will display all orders taken offline, as well as the order name, time, status, and amount.
Press Process Orders in the top right corner
This will prompt a pop-up to appear asking to send these orders to the ticket screen.
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If you have already made these orders, press No and the tickets will be marked as complete.
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If you want them to be sent to the ticket screen to be made, press Yes.
This will prompt a pop-up to appear that will confirm if the orders were successfully processed.
If there was an error processing an offline payment, see the error details for more information.
To delete an order that failed to process, press Done and press the remaining order on the screen > press Remove
Allow for employees to clock in and clock out from the Point of Sale even when in offline mode.
Clock In and Out
Enter employee to punch in as usual.
Instead of pressing Clock In, the button will say Record Offline Time Stamp. Press this button to mark the start of a time card.
This will prompt a pop-up to appear letting you know that this is an offline time stamp, and that you will need to come back to process it once your device is back online. Press OK to confirm.
Process Offline Time Cards
Offline time cards must be processed once the internet is back online. See next steps for how to process these time cards.
Offline time cards must be processed once the internet is back online.
This will additionally ensure that tips earned are attached to time cards.
Once the Point of Sale is back online, navigate to Time Cards > press the bottom bar You are offline or have pending offline time cards, tap to view:
Press Process Time Cards
To view the now processed time card, navigate back to Time Cards > Today’s Cards > press the new time card to view
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