Offline Mode

The Dripos offline mode feature allows you to continue smooth operations during periods of network instability.

Offline mode allows you to take both cash and manual card payments even when your Point of Sale device is not connected to the internet. The POS will store the information for these orders until you can get back online and process them successfully.

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Checking out in Offline Mode on the POS

1. When your network is unstable, your POS device will automatically go into Offline Mode, which is indicated by having Internet Status: Offline displayed at the very top of the screen:

2. When you’re finished adding your desired products to the cart, press the Charge button at the bottom of the cart:

3. The POS will warn you that you are in offline mode with a pop-up. Press Confirm to proceed:

4. Once you get to the payment methods screen, you will only be allowed to take cash and manual card payments, as all other payment methods will be greyed out:

5. Proceed through the rest of checkout as normal:

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Processing Offline Orders on the POS

1. Once your device is back online, click on the You are offline or have pending offline orders, tap to view banner at the bottom of your screen:

2. This will prompt the offline mode screen to appear, which will display all orders taken offline, as well as the order name, time, status, and amount:.

3. Press Process Orders in the top right corner:

4. This will prompt a pop-up to appear asking if you want to send these orders to the ticket screen. If you have already made these orders, press No and they will be autocompleted. If you want them to be sent, press Yes:

5. After a few moments, a pop-up will appear to confirm if the orders were processed:

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Deleting Offline Orders on the POS

1. If you’d like to get rid of an offline order because it’s incorrect or cannot be processed, click into the order itself on the offline mode screen.

2. This will prompt a pop-up to appear where you will be able to see the products on the ticket. To delete the order, press Remove:

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Offline Time-clock

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Clocking In and Out in Offline Mode on the POS

1. Log on to the Point of Sale. Once signed in, click on the 3 line icon at the top left of the screen > Time Clock. If your device is offline, you should see a small warning indicator:

2. Where the Clock In/Out button normally is, you will see a button that says Record Offline Time Stamp. Enter your employee PIN in the box above to clock in or out:

3. This will prompt a pop-up to appear letting you know that this is an offline time stamp, and that you will need to come back to process it once your device is back online. Press Ok to confirm:

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Processing Offline Time Cards on the POS

1. Log on to the Point of Sale. Once signed in, confirm that your device is back online by making sure the top status bar is green and says Internet Status: Online.

2. Once you have confirmed that your device is back online, click on the You are offline or have pending offline time cards, tap to view banner at the bottom of the screen:

3. Click the Process Time Cards button in the top right corner:

4. You may then be prompted to select the role that the employee should have been clocked in under:

Select the role and press Process Time Cards to complete processing your offline time cards.