Dripos Go is the mobile version of the Dripos POS, available on both Apple and Android devices. Dripos Go on the card reader will be available soon.Go syncs effortlessly with the POS, making it easy to manage tickets and access the full menu from anywhere.Plus, accept payments with tap-to-pay right from a mobile device - perfect for fast, flexible checkouts.
Once downloaded, log in using an Admin phone number and input the 6-digit authentication code that is texted to you.
2
Select Your Location
Select your location from the list. You can search the list by name if you have several locations.
There is no longer a device selection step. Dripos Go now sets up its own device
automatically: the first time this phone is used at a location, the app creates a Dripos Go device
for it, and every login after that reuses the same device.
Because Dripos Go has its own device, its tickets are already separated from your Point of Sale
tickets. To separate them on reports and receipts as well, create a dedicated
ticket type for Dripos Go.
3
Watch the Tap to Pay Tutorial
Watch the Tap to Pay video tutorial the first time you take a card payment.
Switch Locations or Devices
Working a second location, or moving a phone between shops?Navigate to the Account tab > Switch Location and choose the new location. Dripos Go sets up (or reuses) this phone’s device at that location for you.
You cannot switch locations, log out, or restart the app while there is an unfinished payment or a
pending offline order on the device. Finish the payment, or process the offline orders, first.
Run Dripos Go on an S700 Card Reader
This feature will be available in the coming weeks!
The Reader Says 'Reader Not Paired'
This means the reader’s serial number has no pairing yet, or the reader had no network connection when it tried to claim its pairing.
1
On the Point of Sale, navigate to Settings > Card Readers and confirm a reader is paired for the serial number shown on the reader’s screen
2
Confirm the reader is on the same Wi-Fi network as the Point of Sale
Dripos Go is organized into five tabs: Menu, Saved, Sales, Account, and More.Patrons, Gift Cards, Billing Accounts, and Settings all live under the More tab.
Create Ticket Type
If applicable, create a new ticket type for checkout on Dripos Go via the Dashboard.By doing so, sales from the Dripos Go app can be separated out from sales at the shop on the Point of Sale.
Creating a new ticket type is useful if you’re running an event outside of daily shop operations.
Place orders, enter patron information, collect payment, and distribute receipts- all with Dripos Go!Watch the video below on how to checkout using Dripos Go.
Payment Methods
On the payment screen, Dripos Go offers:Tap to Pay on iPhone or Tap to Pay on AndroidManual Card: Key in or scan a card with the phone’s cameraCashGift CardsOther Payment: your custom payment typesSplit: see Split Payments below
Card payments must be at least $0.50. If a card payment is unavailable, tap Learn why for
the exact reason from Stripe. The most common causes are no internet connection, NFC turned
off, or incomplete device setup.
Split Payments
Split a ticket across multiple payments, either by dollar amount or by individual item.
1
Build the ticket and press Charge
2
On the payment methods screen, press Split at the bottom
3
Choose By Amount or By Item
By Amount: pick Half, Remainder, or Custom to enter any dollar amount up to what’s left on the ticket
By Item: check off the items this person is paying for. Fees and gratuity are divided proportionally across the split and are included in the amount shown.
4
Take the payment as usual. The payment screen then shows how much of the ticket is paid (for example, “6.50of18.00 paid”)
5
Repeat until the ticket is paid in full. The receipt screen appears once the balance reaches zero.
Once the first partial payment goes through, the split type is locked for that ticket, so paid
items can’t be mixed with an amount-based split. Rewards can only be redeemed before the first
split payment, since a reward changes the whole ticket total.
Split payments require an internet connection.
Checkout Prompts
Checkout prompts now appear on Dripos Go.Applicable prompts are shown as chips under Checkout Prompts on the payment screen. Tap a chip to answer it. Required prompts are marked with an asterisk (*) and must be answered before any payment method can be selected.
A prompt only appears on Dripos Go if Dripos Go is selected under Platform, and the
order’s ticket type is selected under Ticket Types, when the prompt is created. Learn how
to create checkout prompts
here.
Responses are viewable on the transaction from the Dashboard, the Point of Sale, and Dripos Go.
Create Saved Tickets
Create a Saved Ticket to be paid at a later time.
Press Saved at the bottom of the app > press the + button up top > enter in the ticket information > add items to cart
Instead of checking out, press Save for Later.
When ready to checkout, navigate to Saved at the bottom of the app > press the ticket you’ve created > navigate to cart and checkout
Press the sort icon on the Saved tab to flip between newest-first and oldest-first.
Saved tickets require an internet connection. They are not available while the device is offline.
Add Discounts to Orders
Add Product DiscountsPremade product discounts can be added to products ordered on Dripos Go.Learn how to premake product discounts for use here.
1
Select a product to add to cart
2
Before adding to cart, select the product discount listed at the bottom of the product’s page.
3
Any applicable product modifiers will be listed for use. Tap to add the discount and add the product to cart.
Ticket DiscountsPremade tickets discounts can be added to orders placed on Dripos Go.Learn how to premake ticket discounts for use here.
1
Add product to cart
2
Return back to menu home page and press Menu Tools
3
Press Discounts and add a premade ticket discount
Custom percent and dollar discounts can also be entered from this screen. Both premade and custom
discounts can be PIN protected. See PIN Protection on Dripos Go.
Filter Dripos Go Tickets on Point of Sale
Include or exclude your Dripos Go tickets from your Point of Sale ticket screen.
If Dripos Go is being used at an event outside of the main shop location, it will be important to separate out the event tickets from the shop’s tickets. Ensure a new ticket type is created first!
On the Point of Sale device being used, press the tribar in the upper left screen corner > press the Settings (⚙️) button
Navigate to Device Ticket Options
If the Point of Sale is to exclude the Dripos Go ticket (i.e., ticket type named Farmers Market) from the ticket screen, filter the device by all tickets except Farmers Market
If the Point of Sale is to include only the Dripos Go ticket (i.e., ticket type named Farmers Market) in the ticket screen, filter the device by only the Farmers Market ticket type
Print Dripos Go Tickets on the Point of Sale
Include or exclude your Dripos Go tickets from printing at your Point of Sale.
If Dripos Go is being used at an event outside of the main shop location, it will be important to separate out the event tickets from the shop’s tickets. Ensure a new ticket type is created first!
On the Point of Sale device being used, press the tribar in the upper left screen corner > press the Settings (⚙️) button
Navigate to Printer Settings
Ensure printer is connected first > create new Receipt <> Printer Connection
Click Setup Toggles
If the Point of Sale is to exclude the Dripos Go ticket (i.e., ticket type named Farmers Market) from printing, filter the connection by all tickets except Farmers Market
If the Point of Sale is to include only the Dripos Go ticket (i.e., ticket type named Farmers Market) in the ticket screen, filter the connection by only the Farmers Market ticket type
Click Save
View Transactions
View all Dripos Go transactions on multiple Dripos platforms
Web Dashboard
Point of Sale
Dripos Go
Web DashboardView all Dripos Go transactions on the Web Dashboard > Orders > Transactions > filter by Ticket Type.
Additionally, you can filter by Platforms > Dripos Go.
Point of SaleView all Dripos Go transactions on the Point of Sale > Transactions > filter by Ticket Type
Dripos GoView all Dripos Go transactions on the app under Sales. Search for any past order, or press the filter icon to narrow by date, platform, or payment type.
View Dripos Go Sales Reports
View Dripos Go sales from multiple Dripos ReportsTicket Type Sales Report
Your existing PIN Protection Settings now apply to Dripos Go, not just the Point of Sale. There is nothing new to turn on in the app. If a setting is already enabled for your shop, Dripos Go will start asking for an employee PIN.Dripos Go honors the following PIN Protection Settings:
Setting
What it protects on Dripos Go
Require PIN for Discounts
Applying a premade ticket discount at checkout
Require PIN for Custom Discounts and Fees
Applying a custom percent or dollar discount at checkout
Require PIN for the Transactions page
Opening the Transactions tab
Require PIN for Refunds
Refunding a transaction
Require PIN for Settings
Opening More > Settings
1
Turn on PIN Protection
On the Dashboard, click Settings (⚙️) > Employee Management > press Edit next to
PIN Protection Settings, then enable the settings you want.
2
Give the right roles permission
An employee can only pass the PIN prompt if their role holds the matching permission. Employees
with Admin Full access always pass. Learn how to manage permissions
here.
3
Enter a PIN on Dripos Go
When a protected action is taken, an Employee PIN prompt appears. Enter the employee’s PIN
and press Confirm.If the PIN doesn’t belong to an employee with permission, Dripos Go shows Invalid PIN. You
don’t have permission to do this.
PIN prompts are skipped while the device is offline. Verifying a PIN requires a connection to
Dripos, so Dripos Go lets staff keep working rather than blocking them at the counter.
Dripos Go keeps taking orders when the internet drops. Orders taken offline are saved on the device and sent to Dripos automatically once you reconnect.
Is my device offline?
A red banner appears directly above the bottom menu bar. The banner tells you why:
No internet connection: the device itself has no network
Dripos isn’t responding: the network is fine, but Dripos can’t be reached
Offline mode is on: offline mode was turned on manually in Settings (the banner also shows a Forced tag)
The banner’s second line shows how many orders are saved locally, and the Charge button in the cart changes to Charge (Offline).
Tap the banner at any time to see the orders waiting to be sent.
Take orders in offline mode
Build the ticket as usual and press Charge (Offline). The following payment methods stay available:CashManual Card: key in the card, on a phone or tabletOther Payment: your custom payment typesTap to Pay, Gift Cards, Split payments, Billing Accounts, and Saved Tickets all need a connection and are hidden while offline.
Double-check manually entered card details. If anything is incorrect, the transaction will fail
when you’re back online and the sale will be lost.
Manual Card offline requires this device to have been online at least once at this location, so
it can cache the key used to encrypt the card. If it hasn’t, Dripos Go shows Manual Card
needs this device to reconnect before it can be used offline.
An S700 reader running Dripos Go has no Manual Card option, so Cash and Other Payment
are the only offline methods available on a reader.
Send offline orders when you reconnect
Offline orders are sent automatically as soon as Dripos Go reconnects. While that’s happening, the banner reads Syncing orders with a progress bar.Tap the banner at any time to open the offline orders list, which shows each order’s name, item count, payment method, and how long ago it was taken.
The banner stays visible after you’re back online until every saved order has been sent. Do not
log out, switch locations, or restart the app until it clears. Dripos Go will block those
actions to protect the payments.
An offline order failed
If an order can’t be sent after several attempts, it moves to a failed list so it can’t hold up the rest. The banner reads Orders failed or Orders need attention even while you are online.Tap the banner and choose:
Retry to try sending the order again
Dismiss to permanently delete it
Dismissing a failed order permanently deletes its payment record and cannot be undone. Only
dismiss an order you are certain will never process.
Turn offline mode on manually
You can force a device into offline mode. This is useful for testing, or for an event where you know the connection is unreliable.Navigate to More > Settings > Connectivity and enable Force Offline Mode.Orders are saved on the device and sent automatically when you turn it back off. The setting survives a restart, so remember to turn it off when the event is over.
Each device running Dripos Go can be tuned on its own from More > Settings.
If Require PIN for Settings is enabled for your shop, an employee PIN is required to open this
page.
Menu
Show categories and products as a List of rows or a Grid of tiles. The Category
Screen and Product Screen are set independently, and the change applies immediately.
Checkout
Checkout settings for this device. Changes are saved when you press Save.
Require Name at Checkout: prompt for an order name before payment
Show Order Types Screen: turn off to skip the order type screen and use the default
Default Order Type: the order type applied automatically to orders on this device
Receipt Auto-Timeout and Timeout Delay: return to the menu automatically after a receipt, from 10 to 60 seconds
Cash Quick Amounts: the quick-tender buttons on the cash screen
Order Name Priority: whether an attached patron’s name or a typed order name wins
Navigate to the Account tab to manage the app itself.
Update App appears at the top of the list when a new version is ready. Press it to download and reload.
Restart App reloads Dripos Go. This is the first thing to try if the app is behaving unexpectedly.
Log Out signs this device out and returns to the welcome screen.
Update, Restart, and Log Out are all blocked while there is an unfinished payment or a pending
offline order on the device. Finish the payment or process the offline orders first.