Mobile Ordering
Set Up Mobile Ordering
Learn how to enable Mobile Ordering with Dripos
Activate Mobile Order Platforms
To activate a location’s mobile ordering website and page on the Dripos Mobile Order app:1
Navigate to the location’s Dashboard > click the settings icon in the upper right corner
2
Scroll to the last Shop Setting labeled Advanced
3
Click Edit > Location Online = Yes > Save
Customize Online Store
To view and edit the order website link:1
On the Dashboard, click on the settings icon in the top right corner
2
Click on the Order Website tab on the left-hand side
3
Click Edit to adjust the following fields:
Change Location-Specific Order Website URL
The URL for a specific location’s mobile order website will be https://order.dripos.com/[Location_Slug] To change the Location_Slug, edit the Location Slug fieldThis location's website would be https://order.dripos.com/The-Support-Cafe-Today
Set Store Hours
Daily Store Hours
Set daily store hours to determine when customers can place mobile orders.Store hours will automatically be set in the timezone of the shop address on file under My Shop > Shop. To manually set a different timezone, click Set Timezone.
1
On the Dashboard, click the settings icon in the upper-right corner > Shop Info > Hours
2
Click Edit and set daily store hours from open to close. Uncheck a day to mark the shop as closed all day > click Save
Mobile Ticket Types
Create new ticket types specifically for mobile checkout. Existing ticket types, such as For Here or To-Go, can also be used at checkout. To create or adjust mobile ticket types, on the Web Dashboard click Sales > Checkout Flow > Ticket Types
Enable Existing Ticket Types for Mobile Ordering
Enable Existing Ticket Types for Mobile Ordering
Any existing ticket types, such as For Here or To-Go, can be enabled for checkout on the mobile ordering platforms:
1
On the Dashboard, click Orders > Ticket Types > click View on an existing ticket type > click Edit Information
2
Change Enable on Mobile to Yes > click Save
3
The ticket type will then appear as a Method (ticket type) for customers to select at checkout.
Create New Ticket Types for Mobile Ordering
Create New Ticket Types for Mobile Ordering
Create new ticket types that are only available for mobile checkout:
Select one of the two following options for Type:
1
On the Dashboard, click Orders > Ticket Types > Create Ticket Type
2
Select Type
Mobile
Standard mobile ticket type requiring payment (card, Apple Pay, Google Pay, gift card) before completing mobile checkout
Pay at Store
Allow customers place a mobile order without inputting a payment method at checkout, and instead pay at pickup.
3
Set Enabled on mobile = Yes > click Save
4
The ticket type will then appear as a Method (ticket type) for customers to select at checkout.
Create Customer Order Notifications
Create Customer Order Notifications
Enable text notifications for customers to receive when their order is received and when the order is ready for pickup.
Notifications are created per ticket type.
1
Navigate to Ticket Type
On the Dashboard, click Orders > Ticket Types > View Ticket Type
2
Edit Notifications
Scroll down to see Notifications > Edit Information
3
Enable/Disable Notifications
Select Yes or No enable or disable each notification type, respectively.
Writing Custom Messages
Writing Custom Messages
Write a custom message to your customers and utilize these variables to tailor the message to each customer automatically.
- {{LOCATION}}: Automatically adds the name of the shop location
- {{NAME}}: Automatically adds the name attached to the order
- {{RECEIPT}}: Automatically adds a link to a digital order receipt
Create Checkout Prompts
Create Checkout Prompts
Add optional or required checkout prompts to mobile ticket types
1
Create new Checkout Prompt
On the Dashboard, click on Orders > Checkout Prompts > Create Prompt
2
Complete the following fields
Short Name
Short Name
Internal label for checklist prompt. Only visible from the Web Dashboard and Point of Sale
Long Name
Long Name
Customer-facing description of the answer needed for the checkout prompt
Ticket Types
Ticket Types
Select a minimum of one ticket type to apply this checkout prompt to
Platform
Platform
Select a minimum of one platform for this checkout prompt to be visible on. Select both Mobile and Web to apply this checkout prompt on the Order App and the Order Website, respectively
Prompt Question
Prompt Question
The customer-facing prompt question that will need an answer upon checkout.
Required
Required
Yes: Customers will not be able to complete checkout without answering the promptNo: The prompt is optional and checkout may be completed without answering the prompt
3
View an order's Checkout Prompt answer from the Tickets screen
4
View an order's Checkout Prompt answer from the Transactions page
Mobile Ordering Settings
Review all mobile ordering settings before launching your mobile ordering platforms!
Configure Mobile Ordering Settings
Use Mobile Ordering settings to configure the best workflow for your shop.Navigate to the Dashboard > click on the settings icon in the top right corner > Settings > Mobile Ordering
Any changes made to these settings will automatically take effect across all mobile ordering platforms.
Disable Mobile Ordering (Temporarily)
Disable Mobile Ordering (Temporarily)
If set to Yes, orders will not be able to be placed through the order website and mobile app until set back to No
Require Mobile Ordering Login
Require Mobile Ordering Login
If set to Yes, customers will need to sign in with their phone number in order to place a mobile order.
Allow ASAP orders
Allow ASAP orders
If set to Yes, customers will be able to place orders on the order website and mobile app and be able to pick it up “as soon as possible”.
The soonest pickup time will be based on order estimate and weighted queue times (see more below).
In order for a mobile order to be placed, one of the following must be enabled: ASAP Orders or Scheduled Orders - or both.
Allow Scheduled Order
Allow Scheduled Order
If set to Yes, customers will be able to place a mobile order for pickup at a future time.
In order for a mobile order to be placed, one of the following must be enabled: ASAP Orders or Scheduled Orders - or both.
Allow Product Notes
Allow Product Notes
Allow customers to add notes to products on mobile and web ordering.
Allow Ticket Notes
Allow Ticket Notes
Currently UnavailableAllow customers to add notes to tickets on mobile and web ordering.
Show Order Tracker
Show Order Tracker
If set to Yes, customers can view the progress of their order.
Minimum Order
Minimum Order
Optional: Input the minimum cart total required (in dollars) to place a mobile order
Pay at Store
Pay at Store
If set to Yes, customers will be able to place a mobile order without inputting a payment method at checkout, and instead pay at pickup.A Pay at Store Ticket Type will need to be created as well.
Orders will appear within Saved Tickets screen on the POS until paid.
Hide Price Previews
Hide Price Previews
If set to Yes, the price of a product on the order website or mobile app can only be viewed if a customer clicks into the product.
Order Estimate (in Minutes)
Order Estimate (in Minutes)
Input the estimated amount of time (in minutes) that it will take for a mobile order to be ready for pickup.
Delivery Estimate (in Minutes)
Delivery Estimate (in Minutes)
Input the estimated amount of time (in minutes) that it will take for a delivery order to be delivered to the customer.
A delivery ticket type is required to utilize this setting.
Scheduled Order Disclaimer
Scheduled Order Disclaimer
Optional: Attach a disclaimer that will pop up on screen and must be acknowledged to continue scheduling an order for a future date.
Receipt Custom Messages
Receipt Custom Messages
A custom message to display on the receipt screen.
Display Receipt Message at Bottom of Receipt
Display Receipt Message at Bottom of Receipt
Enabling this setting will display the receipt custom message at the end of the receipt, rather than at the beginning.
Mobile Checkout Disclaimer
Mobile Checkout Disclaimer
Optional: A disclaimer that will appear on mobile ordering platforms that must be acknowledged before a patron submits their order.