Manage Mobile Orders
Learn how to receive and manage mobile orders on the Point of Sale
Receive Mobile Orders
Mobile orders will immediately send to the Point of Sale in the form of a ticket.
View mobile order tickets on the Kitchen Display Screen
Print mobile orders automatically to your Dripos Printer
Kitchen Display Screen
Use the Tickets screen to view all incoming tickets or customize the Tickets screen to only display mobile ticket types:
View All Tickets
View Mobile Tickets
How to Filter the Tickets Screen by Mobile Ticket Types
How to Filter the Tickets Screen by Mobile Ticket Types
Kitchen Display Screen settings are specific to each device. Every tablet using Dripos should be logged into using a different device name. See here for how to create a new device.
Navigate to Device Ticket Options
On the Point of Sale tablet using the Kitchen Display Screen, press the tribar in the upper left screen corner > press the Settings button > scroll down to Device Ticket Options
Filter by Ticket Type
Scroll down to Display Tickets - By Type and select the ticket types that will display on this Kitchen Display Screen.
If additional filter are set on this KDS (By Category or By Products), you may risk missing a mobile order if the products ordered do not fall into those filters.
Filtering By Device will automatically disclude mobile ticket types from the KDS.
Print Mobile Orders
If your shop utilizes a printer with Dripos, it can be used to print mobile order tickets automatically.
How to Print Mobile Orders
How to Print Mobile Orders
Once your printer is added to Dripos, follow these steps to add a receipt/make ticket that prints out mobile tickets only.
Navigate to Printer Settings
On any Point of Sale tablet, press the tribar in the upper left screen corner > press the Settings button > scroll down to Printer Settings
Add a Connection
Under Receipt <> Printer Connections press Add Device
Configure Connection
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Print Receipts on Ticket Creation = ON
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Only Print New Items = Optional
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Printer is enabled = ON
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Select a Receipt Template
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Select a Receipt Printer
Setup Toggles
Press Setup Toggles to filter what prints on this receipt.
Add Filters
To filter this receipt type to only print mobile ticket types, add the desired ticket type(s) under the Ticket Type filter
Edit Existing Connections
To edit any existing connections, click the pencil icon next to the connection
Scheduled Orders
Set Allow Scheduled Orders to Yes to allow customers to schedule orders for future pickup.
View Scheduled Orders on KDS
View Scheduled Orders on KDS
Scheduled Orders will live in their own tab on the Tickets page to view until it is time to prep the order, to which it will then move to the Kitchen Display Screen screen to start.
On the Tickets screen, press Scheduled Orders to see all scheduled orders for the future.
Scheduled Orders will automatically move to the Kitchen Display Screen when it is time to start prepping the order (Scheduled Pickup Time minus the Order Estimate Time in minutes)
Order estimate time is 15 minutes. An order is placed at 9:00AM and is scheduled for pickup at 3:00PM. The order will move from the Scheduled Orders page to the Kitchen Display Screen at 2:45PM.
To move a Scheduled Order to the Kitchen Display Screen sooner, press the Scheduled Orders tab > press the order > scroll down and press Start Ticket
Print Scheduled Orders
Print Scheduled Orders
Scheduled orders will print upon creation.
An order is placed at 9:00AM and is scheduled for pickup at 3:00PM. The order will print at 9:00AM.
To reprint a ticket:
Complete Mobile Orders
Mark an order as complete to alert a customer that their order is ready.
View all completed tickets in the Recently Completed tab at the top of the Tickets screen.