Navigating the Kitchen Display System
Configure your KDS to match your shop’s desired workflow
What is a Ticket Screen?
What is a Ticket Screen?
When an order is created, a ticket is created.
Tickets can be managed and edited as they progress through the ticket screen
Understanding a Ticket
Tickets give a snapshot of an order so a team can communicate and deliver orders quickly and with ease.
Order Number & Name
Understanding the Ticket Screen
Learn how tickets appear on the ticket screen and how to complete a ticket
Tickets: patron orders awaiting completion
Ticket Stages: Received, In-Progress, Completed
Ticket Stages: Received, In-Progress, Completed
Tickets have 3 stages:
Received
In-Progress
Completed
There are 3 ways to progress a ticket toward completion:
Checkbox
Each item on a ticket has a checkbox
Mark a checkbox to move to In Progress
Mark all checkboxes to complete ticket
Arrows
Progress the ticket to the next stage with the blue arrow
Regress the arrow to the previous stage with the red arrow
Transaction Status
Status can be progressed from the order’s Transaction page
View Recently Completed Tickets
View Recently Completed Tickets
View Recently Completed Orders and send them back to the ticket screen if necessary.
View Scheduled Orders
View Scheduled Orders
Scheduled Orders will automatically appear on the Ticket screen at just the right time.
They appear based on when the order is set to be picked up minus how long it takes to prepare. That way, the staff knows exactly when to start prepping the order so it is always fresh and right on time!
Scheduled orders will display their pickup/delivery time beside the ticket Name
A Scheduled Order can also manually be sent to the Ticket screen at any time:
Order Estimate Time
Order Estimate Time
Edit quote times provided to customers for pickup and delivery orders.
Example: If the pickup estimate time is 15 minutes, if a customer places a mobile order at 3:45PM for ASAP pickup, the soonest their order will be ready is 4:00PM.
Mark All Tickets Complete
Mark All Tickets Complete
To clear the ticket screen at once, mark all tickets on the screen as complete.
