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    Kitchen Display System

    Navigating the Kitchen Display System

    Configure your KDS to match your shop’s desired workflow

    When an order is created, a ticket is created.

    Tickets can be managed and edited as they progress through the ticket screen

    ​
    Understanding a Ticket

    Tickets give a snapshot of an order so a team can communicate and deliver orders quickly and with ease.

    Order Number & Name

    Order Number & Name

    Order Menu Products

    Payment Status (only appears for unpaid tickets)

    Ticket Type: For Here, To-go, Mobile

    Progression Arrow: click to move ticket to the next stage in order process (In-Progress, Completed)

    Regression Arrow: move ticket back to the previous stage (Not Started, In-Progress)

    Checkboxes: mark each product as completed

    Ticket Toggle: collapse a ticket i.e minimize the order items and checkboxes to fit more tickets on the screen

    Time Created: appears for orders that are to be made ASAP

    Time Scheduled: appears for Scheduled orders


    ​
    Understanding the Ticket Screen

    Learn how tickets appear on the ticket screen and how to complete a ticket

    Tickets: patron orders awaiting completion

    Tickets: patron orders awaiting completion

    Scheduled Orders: pull up this tab to see the shop’s scheduled orders

    Scheduled Orders will appear on the main ticket screen automatically when it is time to start prepping the order

    Recently Completed: pull up this tab to access tickets marked completed

    Quote Time: edit the quote time for your online and delivery orders to be ready

    Received Tickets: tickets will appear here first when created.

    In-Progress Tickets: tickets will move here from Received Tickets using the progression arrows or checkboxes

    Complete All Button: mark all tickets complete by hitting the complete all button

    Tickets have 3 stages:

    Received

    In-Progress

    Completed

    There are 3 ways to progress a ticket toward completion:

    Checkbox

    Each item on a ticket has a checkbox

    Mark a checkbox to move to In Progress

    Mark all checkboxes to complete ticket

    Arrows

    Progress the ticket to the next stage with the blue arrow

    Regress the arrow to the previous stage with the red arrow

    Transaction Status

    Status can be progressed from the order’s Transaction page

    Cannot progress backwards using this method, only forwards

    View Recently Completed Orders and send them back to the ticket screen if necessary.

    Scheduled Orders will automatically appear on the Ticket screen at just the right time.

    They appear based on when the order is set to be picked up minus how long it takes to prepare. That way, the staff knows exactly when to start prepping the order so it is always fresh and right on time!

    Scheduled orders will display their pickup/delivery time beside the ticket Name

    A Scheduled Order can also manually be sent to the Ticket screen at any time:

    Edit quote times provided to customers for pickup and delivery orders.

    Example: If the pickup estimate time is 15 minutes, if a customer places a mobile order at 3:45PM for ASAP pickup, the soonest their order will be ready is 4:00PM.

    To clear the ticket screen at once, mark all tickets on the screen as complete.

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