Skip to main content

​
Device Specific Settings

Navigate to the Point of Sale settings by pressing the tribar (≡) at the top left of the screen > settings icon (⚙️) below > Tickets
Kitchen Display Settings are specific to each Point of Sale device at your location. Want the same setup on multiple devices? Just customize each one individually to match your needs.

​
Filter Settings

Use filtering to customize which categories, products, ticket types, and device orders appear on each KDS screen.

Filter KDS by Category

Select menu categories for the set device to display on ticket screens. Only the selected categories will display.

Filter KDS by Product

Select products you would like the set device to always display on ticket screens even if a category filter is active.

Filter KDS by Device

Select devices you would like the set device to display orders from on ticket screens. Only orders created from the selected devices will show.

Filter KDS by Order Type

Select the order types you would like the set device to display on ticket screens. Only the selected order types will show.

​
Screen Settings

Use this setting to switch between our two KDS Modes: Simple KDS & Two-Stage KDS. Simple KDS will show all orders until completed, while two-stage separates tickets by received and in-progress.

Simple Kitchen Display Screen

Quick Kitchen Display Screen

Choose a daily time to mark all orders as complete. This will not impact any scheduled orders for future dates.
Select a default ticket type for orders created on the set device.

​
Fire Ticket Settings

Choose when orders are sent to kitchen display screens and printers.

Checkout is complete (default)

Tickets appear on the Ticket screen as soon as the order is paid for.

Payment method is selected

As soon as a payment method is chosen (cash, card, etc.), the ticket will appear on the Ticket screen, even before payment is collected.

Order is named

Once an order is given a name—either through a Patron profile or a quick name entry—it will automatically appear on the Ticket screen.

Items added to cart

When a product is added to the cart, it will instantly appear on the Ticket screen—if it matches the selected filters.

​
KDS Options

Configure various KDS options to customize how tickets are completed
Completing tickets on the ticket screen will require a confirmation popup.
When new mobile orders appear on ticket screens, highlight tickets until they’ve been clicked on.
Collapse all orders on KDS when using the Two-Stage KDS mode.
If enabled, swiping up with two-fingers will complete tickets. This setting applies to Simple KDS Mode displaying One Row.
Remove checkboxes on tickets to fit more items per ticket.
Completing tickets on the ticket screen will require a confirmation popup.
If enabled, this will hide modifier names (not modifier selections) on the KDS.
If enabled, this will hide ticket numbers on the KDS.

Display Ticket Number

Hide Ticket Number

If enabled, this will hide custom products from displaying on the KDS.
Set this device as an Expo Screen to complete expo tickets.
An Expo Screen will require an additional Point of Sale device for use.
An Expo Screen adds one more additional check before an order can be marked as complete.Example workflow: The kitchen marks an order as complete from the Ticket screen. This order then is sent to the Expo screen at the front counter. The front counter employee then marks the order as comple from the Expo screen when it’s ready to hand to the customerComplete the following steps on all ticket types that will require Expo completion:
1

View Ticket Type

On the Dashboard, navigate to Orders > Ticket Type > View Ticket Type
2

Edit Information

Click Edit Information > Require Expo Completion = Yes > Save
KDS Display Prep Time: Chose how many minutes before a scheduled order time the ticket will appear on the kitchen display screen for preparation. Show Ticket Timer: If enabled, a timer will appear on the KDS showing how much time has passed since the ticket was first created.

​
Sound Options

When a new ticket appears on the set device’s KDS, set a sound to play on the device.
To enable sounds solely for online and third-party orders, toggle ON both sound options