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Overview

Ticket types help to determine how to prepare an order. Ticket types may also be referred to as Order Types when navigating on the Point of Sale.
Four ticket types will automatically be set up in your Dripos system:

For Here

To-go

Mobile

Learn more about Mobile ordering here

Delivery

If applicable

View ticket types on the Dashboard under Sales > Ticket Types.

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Create Ticket Types

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Create a New Ticket Type

Create additional ticket types for your shop’s desired workflows.
1

Navigate to Ticket Types page

On the Dashboard, click Sales > Ticket Types > Create Ticket Type
2

Fill in the following fields

Learn more about ticket type components below. Edit these fields at any time from the ticket’s page > Edit Information

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Ticket Type Components

Learn what makes up a Dripos Ticket Type and how to customize them.

A default ticket type on Dripos

  • Type
  • Enabled
  • Mobile Enabled
  • Requires Expo Completion
  • Tip Splitting
  • Color
  • Tax Disabled
  • Auto Complete Tickets
  • Begin Ticket in Progress
  • Customer Fulfillment Instructions

In Store

Available at the POS

Pay at Store

Patron can place an order via the Order App and Order Website and pay upon arrival at the store

Delivery

Patron can place an order via the Order Website for in-house delivery (learn more Here)

Mobile

Patron can place an order via the Order App and Order Website and pay upon checkout

DoorDash Drive

Patron can place an order via the Order App and Order Website and their order will be delivered by a DoorDash driver *Please reach out to Dripos Support to enable this ticket type

Delayed Tipping

Available at the POS and allows the patron to tip via the printed receipt for tip entry at a later time

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Set Default Ticket Type

1

Set Default Ticket Type

On the Dashboard > Checkout flow > Ticket Types > drag the desired default ticket type to the top of the list of ticket types

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Ticket Type Alerts

Ticket Type Notifications automatically send patrons a text after placing an order, completing the ticket, or both.

Ticket Type Notifications & Status Indicators are located at the bottom of a Ticket Type's page

By default, new ticket types have notifications and statuses turned off

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Notifications

Create messages to send to customers as soon as their order is placed and as soon as the order is ready!

Order Placement

If enabled, as soon as order checkout is completed on any platform, the patron will receive this message.

Order Completed

If enabled, as soon as order is marked as complete on the kitchen display screen, the patron will receive this message.

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Status Indicators

Create messages to send customers at each stage of the order completion process.

Confirmed

Message to send when an order arrives on the kitchen display screen

In-Progress

Message to send when an order is marked as in-progress on the kitchen display screen

Completed

Message to send when an order is marked as completed from the kitchen display screen

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View Status on Order Website

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View Status on Order App

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View Ticket Types

  • Dashboard
  • Point of Sale
  • Order Website
  • Order App
Enable and disable any ticket type on the Dashboard, as well as edit all ticket type components.
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