Ticket Types - Dripos

Overview

Ticket types help to determine how to prepare an order. Ticket types may also be referred to as Order Types when navigating on the Point of Sale.

Four ticket types will automatically be set up in your Dripos system:

For Here

To-go

Mobile

Learn more about Mobile ordering here

Delivery

If applicable

View ticket types on the Web Dashboard under Sales > Checkout Flow > Ticket Types.

Create Ticket Types

Create a New Ticket Type

Create additional ticket types for your shop’s desired workflows.

Navigate to Ticket Types page

On the Web Dashboard, click Sales > Checkout Flow > Ticket Types > Create Ticket Type

Fill in the following fields

Learn more about ticket type components below. Edit these fields at any time from the ticket’s page > Edit Information

Ticket Type Components

Learn what makes up a Dripos Ticket Type and how to customize them.

A default ticket type on Dripos

In Store

Available at the POS

Pay at Store

Patron can place an order via the Order App and Order Website and pay upon arrival at the store

Delivery

Patron can place an order via the Order Website for in-house delivery (learn more Here)

Mobile

Patron can place an order via the Order App and Order Website and pay upon checkout

DoorDash Drive

Patron can place an order via the Order App and Order Website and their order will be delivered by a DoorDash driver *Please reach out to Dripos Support to enable this ticket type

Delayed Tipping

Available at the POS and allows the patron to tip via the printed receipt for tip entry at a later time

In Store

Available at the POS

Pay at Store

Patron can place an order via the Order App and Order Website and pay upon arrival at the store

Delivery

Patron can place an order via the Order Website for in-house delivery (learn more Here)

Mobile

Patron can place an order via the Order App and Order Website and pay upon checkout

DoorDash Drive

Patron can place an order via the Order App and Order Website and their order will be delivered by a DoorDash driver *Please reach out to Dripos Support to enable this ticket type

Delayed Tipping

Available at the POS and allows the patron to tip via the printed receipt for tip entry at a later time

Yes

Ticket type is available upon checkout across all platforms.

No

Ticket type is not available upon checkout across all platforms.

Yes

Ticket type is available upon checkout on the order website and order app.

No

Ticket type is not available upon checkout on the order website and order app.

Tickets will send to an Expo screen

Yes

Tips received on orders of this ticket type will be added into the employee tip pool.

No

Tips received on orders of this ticket type will not be added into the employee tip pool.

Ticket color on the kitchen display screen

Choose to disable taxes on this ticket type automatically at checkout

If set to yes, tickets will not send to the kitchen display screen and be marked immediately as completed

Tickets will be marked as “In-Progress” immediately

Customer-facing instructions displayed on the receipt screen after Mobile checkout.

Ticket Type Alerts

Ticket Type Notifications automatically send patrons a text after placing an order, completing the ticket, or both.

Ticket Type Notifications & Status Indicators are located at the bottom of a Ticket Type's page

By default, new ticket types have notifications and statuses turned off

Notifications

Create messages to send to customers as soon as their order is placed and as soon as the order is ready!

Order Placement

If enabled, as soon as order checkout is completed on any platform, the patron will receive this message.

Order Completed

If enabled, as soon as order is marked as complete on the kitchen display screen, the patron will receive this message.

Status Indicators

Create messages to send customers at each stage of the order completion process.

Confirmed

Message to send when an order arrives on the kitchen display screen

In-Progress

Message to send when an order is marked as in-progress on the kitchen display screen

Completed

Message to send when an order is marked as completed from the kitchen display screen

View Status on Order Website

View Status on Order App

View Ticket Types

Enable and disable any ticket type on the Web Dashboard, as well as edit all ticket type components.

Determine ticket types for an order upon checkout at the Point of Sale

If your store only uses one ticket type and all orders should default to this ticket, you may disable the ticket type screen during checkout.

Set Default Ticket Type

On the Web Dashboard > Sales > Checkout flow > Ticket Types > drag the desired default ticket type to the top of the list of tickets

Disable Order Type Screen

On the Point of Sale, navigate to the system settings > Checkout Screens > toggle off Show Order Type Screen

When ticket types are enabled on Mobile platforms, patrons can select any ticket types available to them on the order website.

When ticket types are enabled on Mobile platforms, patrons can select any ticket types available to them on the order app.

Order System

Menu

Tickets

Discounts

Checkout Flow

Tipping

Mobile Ordering

Third Party Ordering

POS Modes

​Overview

For Here

To-go

Mobile

Delivery

​Create Ticket Types

​Ticket Type Components

​Ticket Type Alerts

​View Ticket Types

Overview

Create Ticket Types

Ticket Type Components

Ticket Type Alerts

View Ticket Types